VIP (Validation ID Protection)

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  • 1.  Push NotificationLogon Not Working on iPhones

    Posted Dec 02, 2019 10:57 AM

    Hi all,

    I ran into the follwoing problem. Environment:

    1. Logon on Netscaler 12.1 AAA.

    2. RADIUS to VIP Enterprise Gateway 9.8 "User ID - Security code"

    Some (large number) of iPhones don't get push notification. It's there if you open the app but the push notification never comes. Any ideas? Can't find anything anywhere.



  • 2.  RE: Push NotificationLogon Not Working on iPhones

    Broadcom Employee
    Posted Dec 17, 2019 01:59 PM

    Hi,

    This may be an issue with the beta update from Apple.  I believe the 13.3 final update may have resolved this issue.  If you still are seeing problems after updating you should reinstall VIP Access and verify you can receive a push by going to https://vip.symantec.com/ and using the TEST option.

     

    Good Luck

    Eric Perkins