Endpoint Protection

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  • 1.  Heart beat

    Posted Jan 05, 2011 06:28 AM

    My comment:- Heart beat is for like wake up call for the user's ,


    Senario is:- if we implement the Push mode then heart beat will work , if yes the after how much time is default is set for that 

  • 2.  RE: Heart beat
    Best Answer

    Posted Jan 05, 2011 06:33 AM

    By default the hearbeat is 5 mins in PULL mode

    In PUSH mode there is a constant connection between the SEPM and the client. The default setting is push mode. If you select pull mode, then by default, clients connect to the management server every 5 minutes


    The SEP client heartbeat interval is normally controlled by communications policies set at the Symantec Endpoint Protection Manager (SEPM). In certain situations, the SEP client will decrease its heartbeat interval to a value between 0 and 60 seconds. The purpose of this accelerated heartbeat is to ensure that critical updates and content are delivered to clients in as timely a manner as possible. Once the client is able to download the content update or package requested, the client will then re-apply the heartbeat interval configured at the SEPM level. It is not possible to configure clients' Accelerated Heartbeat intervals.

    The SEP client can enter an accelerated heartbeat period for several reasons:

    1. While waiting for content to be prepared by the SEPM for download
    2. When the client's configuration has changed
    3. When the client has resumed from hibernation
    4. After the SEP client's profile is updated
    5. After an Internet exception occurs while trying to get an updated index2.xml file from the SEPM

  • 3.  RE: Heart beat

    Posted Jan 05, 2011 06:43 AM

    My comment is ok for hearbeat if you read the article.

  • 4.  RE: Heart beat

    Posted Jan 05, 2011 06:49 AM

    Yes the comment is OK. Is the question answered?

  • 5.  RE: Heart beat

    Posted Jan 05, 2011 06:50 AM

    Yes its okay

    If your clients are in pull mode say 20 mins

    if you make it to PUSH Mode, the it would take is 20 mins to have all the clients in PUSH mode

  • 6.  RE: Heart beat

    Posted Jan 05, 2011 08:15 AM

    In Pull Mode it's 5 mins

    However, if you are planning to deploy SEPM on Windows XP, it is recommended to extend it to even 30-60 minutes due to internal Windows XP limitations as per the following article:

    Best practices guide for installing the Symantec Endpoint Protection Manager (SEPM) on a Windows XP operating system"

  • 7.  RE: Heart beat

    Posted Feb 10, 2011 07:50 AM


    Does any of these conditions to enter an accelerated heartbeat include the client changing the Location (e.g. getting on a VPN)?

    Thank you.

  • 8.  RE: Heart beat

    Broadcom Employee
    Posted Feb 10, 2011 07:56 AM

    As far I know accelerated heartbeat will not be triggered for location change.

  • 9.  RE: Heart beat

    Posted Feb 10, 2011 09:20 AM

    Even if the location change provokes some (e.g. LiveUpdate) policy change?

    Thank you.

  • 10.  RE: Heart beat

    Broadcom Employee
    Posted Feb 10, 2011 09:34 AM