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SMG Alert

  • 1.  SMG Alert

    Posted 10-13-2020 10:56 AM
    I am getting the below alert, is there any way I can clean up the items from CLI via some command?

    ======================= ALERT NOTIFICATION ================================


    Spam quarantine exceeds maximum size threshold (10,737,418,240 bytes). Current disk space utilization is 121% (12,995,964,928 bytes) of the configured maximum size.



    Symantec Enthusiast

  • 2.  RE: SMG Alert

    Posted 10-13-2020 10:57 AM

    Go to spam, quarantine settings, increase the size of your spam size in gigs

  • 3.  RE: SMG Alert

    Broadcom Employee
    Posted 10-13-2020 11:57 AM
    Not really, and with 10 gig of spam sitting in there, you will want to be careful how you delete it so you don't create some kind of knock-on effect due to the expunger process tying up the entire BCC.  I strongly recommend that you contact customer support as they may be able to help you cobbled together a script that will allow you to drain the quarantine w/o side effects. ("selenium" comes to mind, but they may well know of something better).
    Are you integrated with the DLP product?  If so you may be able to leverage THAT interface to drive the SMG to delete the spam in an orderly way.

    More importantly, you want to take a look at how you got here, so yoiu can get over this issue and help ensure it doesn't happen again next week:
    Is this a "one shot" due to a specific spam attack, or is this going to be an on-going issue?
    Do you need to modify your expunger settings?
    Does your company have some kindo of policy requiring that spam messages be stored for a period of time?
      If so,then what Alexander said makes sense:  increase the size of the qurantine store, but youi might have to re-build the BCC to do that.
      Alternatively, assuming your company wants you to keep things around for some extended period of time, you might want to look at archiving this stuff "somewhere else".

    Anyway, step one:  open a support ticket or if you have a SYMC TAM (or whatever they are called these days) get him/her involved.

  • 4.  RE: SMG Alert

    Posted 10-14-2020 03:13 AM
    Support said we are only here for break-fix issues not for configuration assistance.

    Symantec Enthusiast

  • 5.  RE: SMG Alert

    Broadcom Employee
    Posted 10-15-2020 11:37 AM
    The system is designed to keep messages within the defined limits with the expunger settings.

    I would suggested increasing the "Quarantine Expunger Frequency" in (Spam > Quarantine Settings). Increase the frequency by one level at a time. In other words, if you are on Every day increase to Every 8 hours. If you are on Every 8 hours increase to Every 4 hours.

    That should reduce the size of the quarantined messages by eliminating the oldest messages first.

    Strategic Support Engineer