Messaging Gateway

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  • 1.  SMG scanner was not receiving inbound emails

    Posted Jun 19, 2020 10:33 AM
    Edited by Srikanth A Jun 19, 2020 10:35 AM
    Hi,

    We have two scanners with one control center with latest version 10.7.3-5 in our domain. Suddenly inbound emails are not receiving from one of our scanner. Verified the logs of effected scanner and can see Lakhs of error logs on MTA service.

    Restarted MTA and Brightmail service for immediate resolution but need to know why this issue happened and what is the permanent fix for this.

    please help.

    Severity:
    Error
    Host:
    Local_Scanner1
    Log type:
    MTA
    Description:
    Integration protocol error: bmiEndMessage failed. Error is: SMG: fatal server error: other
    Date:
    Friday, Jun 19, 2020 06:32:15 PM IST

    Severity:
    Error
    Host:
    Local_Scanner1
    Log type:
    MTA
    Description:
    Deferring message: failed to filter message


    ------------------------------
    Regards,
    Srikanth
    ------------------------------


  • 2.  RE: SMG scanner was not receiving inbound emails

    Broadcom Employee
    Posted Jul 02, 2020 01:41 PM
    This appears to match a known issue which infrequently occurs when loading a new antivirus update. A restart of the MTA or Brightmail engine will force a reload of the antivirus definitions from disk which resolves the issue.

    Please see Messaging Gateway stops processing messages until the appliance is rebooted or the MTA service is restarted for details.
    Original Message


  • 3.  RE: SMG scanner was not receiving inbound emails

    Posted Jul 02, 2020 01:44 PM

    This is a NON issue.  thanks




    Original Message