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  • 1.  Connection Timeout Error

    Posted Nov 01, 2019 05:07 PM

    Hi Team

    While sending mails I am recieving the below error message. 

    connect to cluster1.eu.messagelabs.com[46.226.52.202]:25: Connection timed out

    IP Address of my Server : 10.9.185.110

    Could you please resolve the issue at earliest

    Thanks

    Lokesh



  • 2.  RE: Connection Timeout Error

    Broadcom Employee
    Posted Nov 04, 2019 04:55 PM

    Hi Lokesh,

    Your IP is not being throttled and it has a good reputation. There might be a different cause for the connection timing out.  Please verify detailed smtp logs on your end for more details.

     

    Regards,
    Yamma



  • 3.  RE: Connection Timeout Error

    Posted Nov 06, 2019 09:30 AM

    In your incoming mail servers sainsburys.co.uk.inbound10.mxlogic.net and sainsburys.co.uk.inbound10.mxlogicmx.net , can you please allow incoming mail from the following ranges "10.9.185.64/26, 10.9.175.0/24 and 10.9.124.0/24 ?



  • 4.  RE: Connection Timeout Error

    Posted Nov 06, 2019 09:35 AM

    Hi Yamma,

     

    Thanks for the above reply.Could you please help on the below

    In your incoming mail servers sainsburys.co.uk.inbound10.mxlogic.net and sainsburys.co.uk.inbound10.mxlogicmx.net , can you please allow incoming mail from the following ranges "10.9.185.64/26, 10.9.175.0/24 and 10.9.124.0/24 ?

     

    Thanks

    Lokesh

    lokesh.kankatala@sainsburys.co.uk