messagelabs.com blocking our mail even though our reputation is good.

[Matt Weick]

For weeks now messagelabs.com has been blocking our outbound mail to our customers and banking institutions that use messagelabs.com as their scanning solution.

Every test I perform shows our reputation to be good, and there is no way to get off your block list automatically.

Can you please look into this please?  I have a couple hundred angry employees and I am getting very frustrated because there is nothing I can do about it.

Our public IP is:  107.175.22.19

I would appreciate it if someone could investigate this asap.

Thank You.

Matt Weick

Provitech Solutions

[mbmillecam]

All I can tell you is that you will need to contact Symantec Support to assist you further. 

In researching this issue I have also found the below items:

Symantec Support "IP Blacklist Removal"
https://support.symantec.com/us/en/search.html?product=&locale=en_US&facet=&keyword=ip+blacklist+removal

Check IP Reputation
https://support.symantec.com/us/en/article.TECH89071.html

IP Address Investigation
https://ipremoval.sms.symantec.com/

** Also another item**

I have referenced this comment from a similar post:

https://www.symantec.com/connect/forums/issue-delisting-ip#comment-12223991

**

Hello all,

Please note the https://ipremoval.sms.symantec.com/  site is not managed by the Email Security Cloud team, as it can also include listings by Symantec Messaging Gateway product.  Please follow the intructions therein for any de-listings.

If you believe your email has been stopped by email security.cloud error, see the following:

If you have seen your mail stopped with a 553 message filtered error this means we have deemed that mail to potentially be spam and have stopped it as such.

If you believe we have stopped this incorrectly and you are a Symantec Email Security.Cloud client please follow this process in order to address this issue.

https://support.symantec.com/en_US/article.TECH233678.html

If you believe we have stopped this incorrectly but you are not a Symantec client we can still assist you. Please follow the process in this link

https://support.symantec.com/en_US/article.TECH82881.html

[Matt Weick]

We have tried all of the above steps with no luck, we keep getting deferred with this same message over and over again with no reason, we have requested this to be looked at. Everytime we look at the IP Negavite Rep check, its says 107.175.22.19 has no negative reputation. This is very frustrating as we have no control over this. This isn't hapening for any other email security service on the internet.

Can you please have this looked at internally to remove our IP  107.175.22.19

Thank you

Matt

[Matt Weick]

Hello, any updates on this one?

[mbmillecam]

Matt

Support will need to address this issue.  Please contact support and keep trying the URLs that I gave above.  We can not assist you further through the Connect site.

Thank you.