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Email Safeguard expired licenses

  • 1.  Email Safeguard expired licenses

    Posted 11-09-2020 11:43 AM
    Hi Guys

    What happen after the Symantec email safeguard has expired? If the support is expired can the customer buy new licenses without being force to setup the domain from zero?

    Kind Regards

    Tech Data

  • 2.  RE: Email Safeguard expired licenses

    Broadcom Employee
    Posted 11-10-2020 05:15 PM
    We are definitely in a state of flux as we migrate across to Broadcom systems, and in the future there will be clear guidelines as to how to renew against an existing account. In the meantime if you try to renew the service and get a new account created you just need to raise a ticket through ClientNet asking for the accounts to be merged and we will do that without any loss of service or the need to change any settings.