I am an old Symantec SEP customer. All of my clients are scattered around and unmanaged. When I last upgraded my account I did not upgrade the clients (all Windows 10 but various levels Pro and Home) from version 12.1.6 to the latest version 14. I would now like to do that. However, while I was able to register with the Broadcom site and it seemed to remember most of my old Symantec profile, I can not seem to create a new case. I have all of my original Symantec purchase and product documents.
Several required fields on the create case form will not accept my input, for example: Product, Company and Release. I sometimes it says to select from a "dropdown" but there is not "dropdown".
Can anyone offer some guidance/help.....RDK
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RDK
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