ServiceDesk 8.5 Release Notes
DOC11095
http://www.symantec.com/docs/DOC11095
The following new features are introduced in this release of ServiceDesk:
New Features
| Feature |
Description |
| Updated the theme of all the forms. |
The Themes of all the forms is now updated to match the new Process Manager format. |
| Option to edit Business Services Process Association is added. |
From this release onwards, you can Add and Remove a Business Services Process Associations with a ServiceDesk Incident. |
| Improved Email monitor processes. |
Performance of the Email monitor processes is now faster. |
| New Installation readiness check. |
A new installation readiness check is added to ensure that ServiceDesk is not installed on the Notification Server computer. |
| Pre-built automation libraries for Incident, Problem, and Change modules. |
Incident, Problem, and Change Data Types are now refactored to include pre-built automation libraries. |
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IT Management Suite (ITMS) 8.5 Documentation
DOC11076
https://support.symantec.com/en_US/article.DOC11076.html