Error "The Workflow silent install failed" when install a Workflow Platform

[Ola Kachalova]

Hi all,

When I try to install a Workflow Platform from servicedesksetup Installation fails an error "The Workflow silent install failed". NS 8.1

 

Logs:

INFO 13:02:02,726 5 Symantec.ServiceDesk.Installation.Core.SystemCheck - Finished executing system check [27]. Return message is [Cannot initialize database connection profile from ProcessManager web.config file because it's not installed yet.]
INFO 13:02:12,074 11 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.RuntimeAccountSetupPage - Preparing to impersonate user [xxxx] for runtime database account test...
INFO 13:02:12,117 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.RuntimeAccountSetupPage - Connection test was successful.
INFO 13:02:13,206 6 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.RuntimeAccountSetupPage - Preparing to impersonate user [mos\serveradmin] for runtime database account test...
INFO 13:02:13,243 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.RuntimeAccountSetupPage - Connection test was successful.
INFO 13:02:13,243 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [/Programs/WorkflowInstall/WorkflowInstallReviewPage.xaml]...
INFO 13:02:16,023 1 Symantec.ServiceDesk.Installation.App - Navigating to wizard page [/Programs/WorkflowInstall/InstallWorkflowPlatformPage.xaml]...
INFO 13:02:16,053 11 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.InstallWorkflowPlatformPage - Invoking the setup engine to perform workflow installation...
INFO 13:02:22,573 11 Symantec.ServiceDesk.Installation.Core.SetupEngine - Setting up application pool for workflow projects to run under...
FATAL 13:02:22,840 11 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.InstallWorkflowPlatformPage - The setup engine returned an unhandled NullReferenceException: Object reference not set to an instance of an object.
System.NullReferenceException: Object reference not set to an instance of an object.
   at Symantec.ServiceDesk.Installation.Core.SetupEngine.PerformWorkflowInstallation()
   at Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.InstallWorkflowPlatformPage.installRunner_DoWork(Object sender, DoWorkEventArgs e)
ERROR 13:02:22,850 1 Symantec.ServiceDesk.Installation.Programs.WorkflowInstall.InstallWorkflowPlatformPage - The Workflow silent install failed. This may have been caused by a problem updating the workflow silent install parameters file or a failure in the silent install itself. If the latter you may be able to find more information from the install.log and systemcheck.log files in the Logs folder under the Workflow installation path.

[Alex Hedley]

Which exact SD version is showing if you check details on the Properties page? Did all the pre-req checks pass? We’re you running the installer in admin mode? | [Cannot initialize database connection profile from ProcessManager web.config file because it's not installed yet.] | [mos\serveradmin] Do you have two accounts - Install and RunTime? Do they have rights to the db server? Are they local admins on the WF server? Is WF showing as installed? Is the WF service showing? Are there any Apps in IIS? If SD shows is there a “web.config” file? If you check “install.log” and “systemcheck.log” is there anything extra to help there?

[Ola Kachalova]

1. Which exact SD version is showing if you check details on the Properties page? - ver 8.1

2. Did all the pre-req checks pass? - yes

3. We’re you running the installer in admin mode? - installer msi

4. Do you have two accounts - Install and RunTime? - yes

5. Do they have rights to the db server? - yes

6. Are they local admins on the WF server? - yes

7. Is WF showing as installed? - no

8. Is the WF service showing? -no

9. Are there any Apps in IIS? - only ServiceDeskPoll in the Application Pools

10.If SD shows is there a “web.config” file? -no

11. If you check “install.log” and “systemcheck.log” is there anything extra to help there?- I don't know how to view these logs

[Ola Kachalova]

On this server was installed sd 8.0, which was deleted earlier

[Alex Hedley]

[Install Drive]:\Program Files\Symantec\Workflow\Logs\

• install.log
• systemcheck.log

[Ola Kachalova]

No folder Workflow\Logs\ on "Program Files\Symantec\

 

[Alex Hedley]

If you do a system wide search for the those file names does anything come back?

The msi might log a file to C:\Temp or C:\Windows\Temp

Otherwise it might be worth raising a support call with Symc.

[Alex Hedley]

Was this issue fixed?

[Ola Kachalova]

No..
 

[Alex Hedley]

Might be worth raising a Ticket with Symc

[Ola Kachalova]

Yes, I will do it

[Hannah Massie]

Have you got all the add on SQL extensions installed? Sever Objects etc... I had something similar this morning and needed to install the various add-ons to make it work. Also look at the role and fetaure installation and make sure all the various IIS and .net features and roles are installed correctly. Again I found I needed to extend the configuration to include features that weren't installed by default. I'm just in the process of looking for some docuemtnation that tells you exactly what roles and features etc are needed as I still haven't got a fully functioning system going yet.

 

[Alex Hedley]

It should all be in the documentation http://www.symantec.com/connect/product/servicedesk https://www.symantec.com/connect/forums/symantec-servicedesk-81-documentation Did you follow the pre-reqs?