I am getting the following error only when trying to run Queries on an asset. I am able to run Data Collection and Evaluations on the asset just fine. Query job fails immediately with "An error occurred in Data activity: Unable to retrieve list of Assets from ADAM. No assets were resolved from the directory either due to insufficient permissions or invalid job definition." I have followed every KB article on this error but cannot get Queries to run. Running v11 (fresh/new install) PU 2013-2 SCU 2013-2 PACU 2013-21 Server OS - all in one install Windows Server 2008 R2 MS SQL server 2008 R2
The issue can be with either one, or both of the following:
a. Query job definition
b. The asset
Is it happening for all the query jobs, or for a particular query job.?
What kind of a Query job are you trying to run.?
Try and create another simple machines query job, and target any other asset, for which data collection is successful, and see if that works.
The simplest thing to try:
- Make a Windows-Volumes query (don't add any fields) targeting your CCS App server asset only.
only if they asset is an agent.
Are you trying agent-based or agentless?
But was just being curious on the agent-based side.
I have a support ticket opened but at the point of just enabling verbose logging on the Application server then will send in the logs this morning. They've walked through entire config and cannot figure this out yet.
Something else just uncovered but not sure if related is when defining the Directory Server(LDAP) in the CCS Manager settings. When I set Windows Machine and select the Data Location I configured for the domain controller then save, when I come back into the settings Directory Server(LDAP), the entry just defined is now duplicated. Only 1 CCS Manager registered with Default Site.
Afraid to continue on developing new Standards in case I have to blow away the entire implementation and start from scratch...again.
Any other suggestions on this issue? I too am having the same problem.
App Server, 1 CCS Manager trying to query a windows machine that has successfully been collected from and evaluated!
Trying a simple query on Groups on that machine but query fails instantly.
Any assistance would be greatly appreciated!!
What are the error "Details"?
You gave us the Error "Message"
IE, the details could say: "Credentials are not valid. Error - access denied"
The exact status detail is:
Error occurred during CCS Manager activity: Unable to retrieve list of Assets from ADAM: [Field] not found: [Wnt.Machine.VMWARECENTERSERVERVERSION]
It sounds like you need to update to the latest PU and SCU. I saw this problem with earlier versions and one of the latest SCU or PU's solved the issue. What version is your appserver, managers on ?
CCS App Server SCU - 11.0.10400.1087
CCS App Server PU - 11.0.10300.1148
CCS App Server PACU - 11.0.13900.1000
CCS MGR - 10.0.104.1087
CCS MGR - 11.0.10300.1148
CCS MGR - 11.0.13900.1000
So it looks like your manager may not have the latest SCU applied. from your post it looks like the CCS MGR SCU is 10.0.104.1087 Did you mean 11.0.10400.1087? Also, Make sure that the Windows.Schema.dll file in the ...\Symantec\CCS\Reporting and Analytics\DPS folder is at 10.0.10400.1087. Also you may want to make sure you have done an Asset Import using the "Network" as the source and add the hosts that you are having issues with. Sometimes with CCS 11 when you do asset imports with LDAP you only get about half of the properties. You have to follow that up with the Asset Import with the Network to get the rest of the properties.
11.0.10400.1087 is the correct update (fat fingered it!!)
Network Asset import only allows me to import from current assets!
Query Name and Description
Stale Assets - Workstations
Platform and Datasource
Machine Name (Pre-Windows 2000)
All Windows Servers (Asset System\Domains\DOMAIN\Machines) - Asset Group
All Windows Workstations (Asset System\Domains\DOMAIN\Machines) - Asset Group
Query results filter
Account Disabled? Equal To 'True'
Query result sort fields
Domain/Workgroup Name - Ascending
Machine Name (Pre-Windows 2000) - Ascending
Duplicate key options
Allow records with duplicate key
Query results notification
Query export settings
I get following with even the most basic "volume" query on a single machine!!
Error occured during CCS Manager activity: Unable to retrieve list of Assets from ADAM.
[Field] not found [Wnt.Machine.VMWARECENTERSERVERVERSION]
Here is a bit of the details of the Asset Import I used:
AI - Windows Servers
OS Major Version Number
OS Minor Version Number
Machine Is Server
Machine Is Domain Controller
Member of Domain
TCP/IP Addresses <LIST>
SharePoint Server Version
VMware vCenter Server Version
Is Apache Tomcat Server Installed
BusinessObjects\Asset Management\Asset System\Domains\DOMAIN\Machines
Pre - Naming Convention - PRE
Update asset - UPDATE
Add asset to the Asset System - ADD
Domain Controllers - ADD
EXTDOMAIN Domain Redirect - ADD
TESTDOMAIN Domain Redirect - ADD
All Windows Servers (Asset System\Domains\DOMAIN\Machines) - [Asset Group]
Machine Is Server? Equal To 'True' and Account Disabled? Equal To 'False'
Job success notification details
Job failure notification details
So are you getting the message: Error occurred during CCS Manager activity: Unable to retrieve list of Assets from ADAM: [Field] not found: [Wnt.Machine.VMWARECENTERSERVERVERSION] on all assets or just a select few?
It looks like you are trying to look for stale assets. There is a script or powershell cmdlet that can help out with stale assets. Maybe you can use that. Here is a link to that tech doc: http://www.symantec.com/docs/TECH173175
I get the same error if I was just trying to get the local admins on all servers. Seem that it doesn't matter what kind of query I try, I get the same error. I will look at this doc you posted.
I'd like to clean up the assets I have imported already as quite a few of them are listed in AD but not marked as disabled. I'd like to filter out those that have't been accessed in at least a month!!
the script stale assets script should work for that cause. If you are up to date with all of your product updates and Content updates, you shouldn't be seeing the message about "VMWARECENTERSERVERVERSION". if you continue to get it, you need to open up a tech support case.
I faced this error, when i changed the WindowsSchema.dll, to fix a bug.
Never been able to Query Windows asset anymore.
Trying to fix the problem, would probable have cost more time.
So we went for reinstallation, and did not change the WindowsSchema.dll manually (waiting that the problem is corrected in a SCU / PU)
Sorry, i can't help you more than give you my experience.
For the sake of clarity, did you install any PU or SCU recently?
We have seen a problem when you apply the latest PU, then at a later stage install a SCU/PACU which is older than the PU which causes all sorts of weird problems. Like corruption of some database tables/views etc. while others work perfectly.
Applying the latest updates in the correct order may fix your problem, but the chances are slim.
So perhaps a complete reinstall may be the answer? Is there a tool to completely remove everything so I don't run into any issues when trying to reinstall CCS? I have 1 App Server and 4 CCS Managers.