Bluecoat Categories not available .

[neha.sinha]

Hello All ,

I have configured bluecoat butwhile making policies i am getting the error :
Categories defined by System:
none
pending
unavailable
unlicensed

Please guide what could be the issue ?

[Jacob Miles]

HI Neha,

Is this an actual error? or are you only getting the System categories to show when trying to make policy in the VPM? The Blue Coat categories do take some time to install, and so you may need to wait an hour after starting the initial database download to be able to see the categories.

If this is a specific error, can you provide a screenshot?

Thanks

[neha.sinha]

Hello Jacob , Roman 

Reply on Behalf 
We are unable to so because of the following .
Database is showing the error of 401 and not getting downloaded .
How to get BCWF credentials again without reseting the device .

[Roman Jakubski]

Hello Neha
Please check that proxy has correct license, next check that Bluecoat databse is enabled and downloaded correctly
Best regards