Issue after install License - "Error registering hardware"

[Alberto Diez]

Hi,

I have this problem installing the proxysg license, the message error is  "Error registering hardware"


SGOS 6.7.4.14 Proxy Edition

Has it happened to you?

Thx!

[Jacob Miles]

Hi roldan01,

Is this physical or virtual SG? Support may be able to pinpoint exactly what the issue is, but I would try loading the license manually if this is a physical SG. To retrieve the license, log into the Symantec Enterprise Support Portal and click on My Entitlements

From there, search for the serial number of the device. Once found, click the ribbon icon under "License"


On the next screen, click "Generate New Key"



A .bcl file should download. That is the license file.

Next, navigate to the same screen you posted (Maintenance > Licensing > Install) and choose Install License Key from [Local File]. 

Find the .bcl and open it.

Hope that helps!

[Alberto Diez]

Hi Jacob,

Is a physical SG, after downloading and installing the license, within a few hours the expiration of the Add-ons was successfully updated.

Many thanks! :)

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