Inventory information is not processed

[Alexander Cherbunin]

Good day!
Faced a problem - inventory information is not being processed.
The log file shows the following picture:

<event date="04/19/2021 10:17:59.5804647 +09:00" severity="2" hostName="XXX-XX" source="EventQueueDispatcher" module="Altiris.NS.dll" process="AeXSvc" pid="3792" thread="49" tickCount="29749125"><![CDATA[[1/3] Failed to process event, will retry: # 1021847, 6,10 MB, C:\ProgramData\Symantec\SMP\EventQueue\EvtQueue\f6b6b752c67349a7b2183e79e7d2fb93.nse

Failed to load inventory.
[Altiris.NS.Exceptions.AeXException @ Altiris.NS]
at Altiris.NS.ResourceManagement.DataClassImporter.LoadInventory(XmlReader reader, Boolean processData, Boolean forceSchemaValidation, Guid resourceGuidOverride)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.ImportDataClassNode(MessagingResource fromResource, XmlTextReader xmlReader, ResourceImporter resourceImporter, DataClassImporter inventoryImporter)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.ImportDataClassData(MessagingResource fromResource, XmlTextReader xmlReader, ResourceImporter resourceImporter)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessageImpl(String message, Boolean useFilename)
at Altiris.NS.StandardItems.Messaging.InventoryCaptureItem.OnMessageInternal(String message, Boolean useFilename)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchWithinContext(String message, Boolean useFilename, IItem item, IItemMessaging iim, MessageHeader header)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchWithinContext(Int32 eventQueueId, String message, Boolean useFilename, Int64 fileSize, Int64 eventId, MessageHeader header)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.TryDispatch(Int32 eventQueueId, String message, Boolean useFilename, Int64 fileSize, Int64 eventId)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.PerformDispatch(DispatchSlot slot, Boolean& fatal)

Invalid resource ref was looked up, corrupt Xml document: 'ref320'
[System.ArgumentException @ Altiris.NS]
at Altiris.NS.ResourceManagement.ResourceImporter.GetResourceGuid(String reference)
at Altiris.NS.ResourceManagement.DataClassImporter.InventoryDataLoader.ServeData2ResourceNode()
at Altiris.NS.ResourceManagement.DataClassImporter.InventoryDataLoader.Load(CodeProfiler cp)
at Altiris.NS.ResourceManagement.DataClassImporter.InventoryDataLoader.Load(DataClass dataClass, XmlReader reader, Guid resourceGuidOverride, ProcessingDirective processingDirective, ResourceImporter importer)
at Altiris.NS.ResourceManagement.DataClassImporter.InventoryLoader.ServeInventoryDataClassDataNode()
at Altiris.NS.ResourceManagement.DataClassImporter.InventoryLoader.Load(CodeProfiler cp)
at Altiris.NS.ResourceManagement.DataClassImporter.LoadInventory(XmlReader reader, Boolean processData, Boolean forceSchemaValidation, Guid resourceGuidOverride)

Exception logged from:
at Altiris.NS.ClientMessaging.EventQueueDispatcher.HandleException(Altiris.NS.ClientMessaging.EventQueueDispatcher+DispatchSlot, Int32, Exception, String&, Boolean&, Int32&)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.PerformDispatch(Altiris.NS.ClientMessaging.EventQueueDispatcher+DispatchSlot, Boolean&)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.WorkerDispatchStep(Altiris.NS.ClientMessaging.EventQueueDispatcher+DispatchSlot, Altiris.Common.Threading.IAutoCallContextSnapshot)
at Altiris.NS.ClientMessaging.EventQueueDispatcher.DispatchSlotThreadProc(Object)
at System.Threading.ThreadHelper.ThreadStart(Object)

User [DOMAIN\User], Auth [DOMAIN\User], AppDomain [AeXSVC.exe]
]]></event>
<event date="04/19/2021 10:18:17.9553203 +09:00" severity="2" hostName="XXX-XX" source="Altiris.NS.Replication.ReplicationJobHelper+&lt;&gt;c__DisplayClass12_0.&lt;CreateReplicationJob&gt;b__3" module="Altiris.NS.Replication.dll" process="AeXSvc" pid="3792" thread="115" tickCount="29767500"><![CDATA[Cannot get remote replication settings, retry 6/10, ex:
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> User is not authenticated.

Tell me where the problem might be?
Thanks for your feedback!

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CA
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[Igor Perevozchikov]

Hi Alexander!

Assume that this problem is caused by another question from you which is resolved because log output above mentions about not authenticated.
module="Altiris.NS.Replication.dll" process="AeXSvc" pid="3792" thread="115" tickCount="29767500"><![CDATA[Cannot get remote replication settings, retry 6/10, ex:
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> User is not authenticated.

When you updated NS AppIdentity credentials, please make sure that you re-add new creds/pass in Stand-alone replication rules, for Parent, Child NS server on hierarchy management page (maybe some client tasks have custom credentials specified using same account so better to update their credentials as well)

Otherwise, if this is domain account and wrong password specified in NS for these items mentioned above, then domain account will be locked very often due wrong password usage during auth.

Thanks,
IP. 

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Software QA Engineer
Broadcom Inc.
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