Hi,i have some issue with the Software Protal.Some User encounter a issue that the Software Portal want Install the Software on the Wrong Computer.On a Computer the user was never Logged in. I dont know where i can look or troublshoot it.On the disired Computer is the user the "Primary User"On the Wrong Computer is an other user a "Primary user"
Hi Martin,thats a good hint. Its the IP Adress. Both Computers have the same IP Adress in the Console.
One Compuer is activ and have the IP. The other Computer is round about 20 days offline and had the IP before.But how Altiris decide witch Computer ist the right one/ wrong one?Maybe i need open an support case too.Thank you very much Martin.RegardsMike
It sounds like you've figured out the cause. However, I've run into a different cause for the same problem which could help others.We had an issue a few years back where lots of users using software portal to request software but it was all being delivered to the same computer instead of the one they requested it from. The cause was one of our IT staff documented the process for users on how to request something from Software Portal. instead of telling them to select portal from the system tray, he provided a direct link in the instructions. The problem is, when you launch portal it adds the GUID and name of the machine you're running it from to the URL. So when he shared the URL, it allowed other users to request software for his machine instead of theirs. That was a fun one to figure out.You can see this by launching portal and examining the URL. It looks something like this: