Hello Mike!
Confirming that it is the IP lookup issue. Please use your support channel for escalation. Then we will start working on the fix.
It is the stored procedure [spSWP_GetUserMachineGuid] which performs the machine Guid lookup based on IP and hostname.
You may try to modify it at your own risk. Presumably the lookup should use both IP AND hostname for match, but at the moment I cannot tell for sure to guarantee coverage of 100% of corner cases.
Regards
Artur
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Software Engineer 5
Broadcom Inc.
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Original Message:
Sent: Jan 06, 2022 05:38 AM
From: Mike Fi
Subject: Software Portal Wrong Computer
Hi Martin,
thats a good hint. Its the IP Adress. Both Computers have the same IP Adress in the Console.
One Compuer is activ and have the IP. The other Computer is round about 20 days offline and had the IP before.
But how Altiris decide witch Computer ist the right one/ wrong one?
Maybe i need open an support case too.
Thank you very much Martin.
Regards
Mike
Original Message:
Sent: Jan 06, 2022 03:56 AM
From: Martin Sapsed
Subject: Software Portal Wrong Computer
Hi Mike,
This rings a vague bell with me - I've seen something like it before. I think I tried to look into it with a support case but couldn't provide the requisite logs as I didn't have easy physical access to the computers.
The only thing I do remember is it might be worth looking at the last reported IP address of the 2 machines. I seem to think that in my case, the machine that had the portal task assigned had been off a while but when it was last on, it had the DHCP'ed IP address that the machine which made the request was now using - does that sentence make sense? Almost like some internal reverse lookup in Altiris went wrong?
Regards
Martin
Original Message:
Sent: Jan 06, 2022 02:52 AM
From: Mike Fidersek
Subject: Software Portal Wrong Computer
Hi,
i have some issue with the Software Protal.
Some User encounter a issue that the Software Portal want Install the Software on the Wrong Computer.
On a Computer the user was never Logged in. I dont know where i can look or troublshoot it.
On the disired Computer is the user the "Primary User"
On the Wrong Computer is an other user a "Primary user"
Regards
Mike