Push Agent installation stuck at Starting "Symantec Management Agent install service"

[Weiliang Teoh]

Hi Guys,

As refer to the title, im facing an issue when pushing Symantec Management Agent from Notification Server to some Server.

The status stuck at starting "Symantec Management Agent install service".

At first i was thought there is port not open well that cause Server unable to download agent package from Notification Server, but after i double check port 80/443 is open as well as TCP 135,139,445.

One of the error from logs as below :-

Client push task failed: machine='FTP-SERVER', resource=b1d5f17d-6382-4625-b939-a0d2d877e756, taskId=23a9fc31-7609-14ef-e47c-5b64fae1fe62.

Task stopped
   [Altiris.NS.TaskManagement.TaskStoppedException @ Altiris.NS]
   at Altiris.NS.AgentManagement.ClientPushInstall.ClientPushCoreTask.PushAgentToComputer(String taskId, String taskXml)

Exception logged from: 
   at Altiris.NS.AgentManagement.ClientPushInstall.ClientPushCoreTask.SetProgress(Exception, Byte, Int32)
   at Altiris.NS.AgentManagement.ClientPushInstall.ClientPushCoreTask.PushAgentToComputer(String, String)
   at RuntimeMethodHandle.InvokeMethod(Object, Object[], Signature, Boolean)
   at System.Reflection.RuntimeMethodInfo.UnsafeInvokeInternal(Object, Object[], Object[])
   at System.Reflection.RuntimeMethodInfo.Invoke(Object, System.Reflection.BindingFlags, System.Reflection.Binder, Object[], System.Globalization.CultureInfo)
   at Altiris.NS.TaskManagement.TaskThread.Execute(Altiris.NS.TaskManagement.TaskManagerServiceArgs, Altiris.NS.ContextManagement.ProgressContext)
   at Altiris.NS.TaskManagement.CoreTaskServiceThreadBase<T,TStartArgs>.ExecuteThreadProc(Object)
   at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object, Boolean)
   at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, Object)
   at System.Threading.ThreadHelper.ThreadStart(Object)
, machine='FTP-SERVER', resource=b1d5f17d-6382-4625-b939-a0d2d877e756, taskId=23a9fc31-7609-14ef-e47c-5b64fae1fe62

 

Appreciate help on this

  

 

[andykn101]

Any "AeX..." logs on the server itself?

[Weiliang Teoh]

Hi Andy,

I found the "AeXNSC" log on the client server

2018-09-20 09:23:58 P:6584   T:6912    INFO InstallService: Downloading agent installer from URL 'http://wmpdpsapalt01.abc.com.my:80/Altiris/NS/NSCap/Bin/Win32/X86/NS Client Package/AeXNSC.exe' using profile settings
2018-09-20 09:24:19 P:6584   T:6912    INFO HttpOperations: Failed to download file from 'http://wmpdpsapalt01.abc.com.my:80/Altiris/NS/NSCap/Bin/Win32/X86/NS Client Package/AeXNSC.exe', error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond (10060)
2018-09-20 09:24:19 P:6584   T:6912    INFO HttpOperations: Sending 'Finished Download: Failed' message to 'http://wmpdpsapalt01.abc.com.my:80/altiris'.

 It seem like some port is not opened well to download installer from management ?

[Weiliang Teoh]

Hi Andy,

I saw the "AeXNSC" log on the client server

2018-09-20 09:23:58 P:6584   T:6912    INFO InstallService: Downloading agent installer from URL 'http://wmpdpsapalt01.abc.com.my:80/Altiris/NS/NSCap/Bin/Win32/X86/NS Client Package/AeXNSC.exe' using profile settings
2018-09-20 09:24:19 P:6584   T:6912    INFO HttpOperations: Failed to download file from 'http://wmpdpsapalt01.abc.com.my:80/Altiris/NS/NSCap/Bin/Win32/X86/NS Client Package/AeXNSC.exe', error: A connection attempt failed because the connected party did not properly respond after a period of time, or established connection failed because connected host has failed to respond (10060)
2018-09-20 09:24:19 P:6584   T:6912    INFO HttpOperations: Sending 'Finished Download: Failed' message to 'http://wmpdpsapalt01.abc.com.my:80/altiris'.

It seem like the client is not able to download from managment, some port is not open. 

[andykn101]

Is there any block shown on the firewall logs of client or server?

[Weiliang Teoh]

Hi Andy,

After allow port from client site firewall 80/443, the service start to work and successfully download from NS.

Thanks for remind those logs on client site.