Symantec Management Platform (Notification Server)

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  • 1.  Critical Error Occured

    Posted Jan 22, 2019 01:27 AM

    Keep getting this after update to 8.5:

     

     

    Nothing changed, we just ran the update in SIM as usual

    Now the entire NS is not working



  • 2.  RE: Critical Error Occured
    Best Answer

    Posted Feb 05, 2019 01:39 AM

    No reponse to this question so after a week of restoring backups of the previous ITMS install, we figured it out.

    You need to remove the trusted CA SSL certificate from IIS and the SMP Communication profile before running the SIM update

    After the update has completed and you have exported your data store and imported it again (using Migration Wizard)

    and the server is up and running again you add the SSL certificate back into SSMP communications profile and IIS

    and run update configuration task on all clients