Email Threat Detection and Response

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  • 1.  Black removal request - 74.208.236.122

    Posted Nov 11, 2019 03:18 AM

    Hi Team,

    We found out that one of our server IP addresses is on your list.

    We had an issue with one client from last month (SMTP error from remote server for RCPT TO command, host: cluster8.us.messagelabs.com (67.219.250.101) reason: 553-Sorry, your email address has been blacklisted), we have checked the entire server and found no issues, also we check all of our IP against some of the most popular blacklists checkers and we aren't listed on any (over 100 lists checked) but yours.

    Please could you please delist our IP address: 74.208.236.122 we have a lot of clients complaining about emails not being delivered properly.

    Regards 

    Gajendra



  • 2.  RE: Black removal request - 74.208.236.122

    Broadcom Employee
    Posted Dec 22, 2019 11:44 PM

    have you followed the instructions to get the IP removed from blacklist as put down in the article?

    https://support.symantec.com/us/en/article.tech86873.html