Hi folks,
I am getting the same error every time I got an Mail from extern.
The standard log looks like this:
14:08:00 Email Info Processing message from Sender@Domain.tld <Sender@Domain.tld> with subject: Subject
14:08:00 Email Info Need decryption passphrase; asking user
14:08:09 Email Info Received good decryption passphrase from user
14:08:09 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:08:09 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:08:09 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:08:09 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:08:09 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:08:09 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:08:09 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:08:09 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:08:09 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:08:09 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:08:09 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:09:00 File Share Encryption Debug Policy update skipped
I activated the extended logging and got this:
14:25:03 Email Info Processing message from {Sender@domain.tld} <{Sender@domain.tld}> with subject:{Subject}
14:25:03 Email Verbose Connection accepted
14:25:03 Email Debug Queueing socket 0x498 for worker
14:25:03 Email Debug Socket 0x498 dequeued by worker
14:25:03 Email Debug Received OIPCINIT
14:25:03 Email Debug >> PGPocInitIndirectSession
14:25:03 Email Debug Session-type: MAPI
14:25:03 Email Debug << PGPocInitIndirectSession
14:25:03 Email Debug PGPocInitIndirectSession succeeded
14:25:03 Email Debug Sending OIPCINITRESP
14:25:03 Email Debug MAPI Proxy: :MAPIMailBox: At least one MAPI account.
14:25:03 Email Debug MAPI Proxy: :MAPIMailBox: PR_PROFILE_HOME_SERVER is either not present or does not have a valid server name.
14:25:03 Email Debug MAPI Proxy: :MAPIMailBox: Trying to find server name from auto discovery URL
14:25:03 Email Debug MAPI Proxy: :MAPIMailBox: Auto-discover XML URL https://autodiscover-s.outlook.com/autodiscover/autodiscover.xml.
14:25:03 Email Debug MAPI Proxy: MAPIMailBox: Server name autodiscover-s.outlook.com.
14:25:03 Email Debug MAPI Proxy: MAPIMailBox: User Exchange DN {Recivers DN>}
14:25:03 Email Debug Received OIPCCONNECT
14:25:03 Email Debug >> PGPocInitIndirectConnection
14:25:03 Email Debug << PGPocInitIndirectConnection
14:25:03 Email Debug PGPocInitIndirectConnection succeeded
14:25:03 Email Debug >> PGPocProxyConnection
14:25:03 Email Verbose Processing plugin requests
14:25:03 Email Debug >> sPluginIPC
14:25:03 Email Debug >> PGPocTrayCopyLocalKeyCachesToWorker
14:25:03 Email Debug << PGPocTrayCopyLocalKeyCachesToWorker
14:25:03 Email Debug PlugIn: first event
14:25:03 Email Debug MAPI Proxy: Open PST store C:\Users\{local User Name}\AppData\Local\PGP Corporation\PGP\default_U.pst hr 0x0.
14:25:03 Email Debug MAPI Proxy: Open PST store root folder hr 0x0.
14:25:03 Email Debug MAPI Proxy: Open PST store PGPInbox hr 0x0.
14:25:03 Email Debug MAPI Proxy: Open PST store PGPOutbox hr 0x0.
14:25:03 Email Debug MAPI Proxy: CheckPSTCacheIntegrity hr 0x0.
14:25:03 Email Debug MAPI Proxy: Clean PGPInbox in process C:\Program Files (x86)\Microsoft Office\root\Office16\OUTLOOK.EXE hr 0x0.
14:25:03 Email Debug Received testconnection request
14:25:03 Email Debug Received testconnection request
14:25:03 Email Debug MAPI Proxy: Calling PGPOvidClientSetUserIdentifiers, Name({local User Display Name}), email({reciver@domain.tld}
14:25:03 Email Debug Received setuseridentifiers request
14:25:03 Email Debug PlugIn: setuseridentifiers event: {local User Display Name} <{reciver@domain.tld}>
14:25:03 Email Debug Received testconnection request
14:25:03 Email Debug Received testconnection request
14:25:03 Email Debug MAPI Proxy: Calling PGPOvidClientSetServerInfo, Server(autodiscover-s.outlook.com), email({reciver@domain.tld}
14:25:03 Email Debug Received setserverinfo2 request
14:25:03 Email Debug PlugIn: setserverinfo2 event: autodiscover-s.outlook.com : /o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn={cn of local User} : {reciver@domain.tld}
14:25:03 Email Verbose Looking for account data for mail server autodiscover-s.outlook.com; Account ID /o=ExchangeLabs/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Recipients/cn={cn of local User}; user {local User Display Name}; and address {reciver@domain.tld}
14:25:03 Email Verbose Existing entry is {reciver@domain.tld}
14:25:03 Email Debug Messaging service enabled for autodiscover-s.outlook.com
14:25:03 Email Debug Current processing flags are 0xFFFF
14:25:03 Email Debug >> OCEnsurePrivateKey
14:25:03 Email Debug Private key sought apart from any MIME msg for {local User Display Name} <{reciver@domain.tld}>
14:25:03 Email Debug In local key mode without a key
14:25:03 Email Debug >> OCFindPrivateKeyLocally
14:25:03 Email Debug >> OCValidatePrivateKey
14:25:03 Email Debug << OCValidatePrivateKey
14:25:03 Email Debug << OCFindPrivateKeyLocally
14:25:03 Email Debug >> OCUpdatePrivateKeyUserID: '{local User Display Name} <{reciver@domain.tld}>'
14:25:03 Email Debug >> sUpdatePrivateKeyUserID
14:25:03 Email Debug Update userid: {local User Display Name} <{reciver@domain.tld}>, for user (blank)
14:25:03 Email Debug << sUpdatePrivateKeyUserID
14:25:03 Email Debug >> sUpdatePrivateKeyUserID_AlternateIDs
14:25:03 Email Debug 0 alternate IDs processed
14:25:03 Email Debug << sUpdatePrivateKeyUserID_AlternateIDs
14:25:03 Email Debug << OCUpdatePrivateKeyUserID
14:25:03 Email Debug << OCEnsurePrivateKey
14:25:03 Email Debug Plugin: sending response body, 37 bytes
14:25:03 Email Debug Plugin: sent body, header err = 0
14:25:03 Email Debug Received testconnection request
14:25:03 Email Debug Received testconnection request
14:25:03 Email Debug MAPI Proxy: PGPOvidClientSetServerInfo returned Status(OvidClientStatus_Unbound) with error (0), Processing flags(kPGPOvidClientProcessingFlag_Sign kPGPOvidClientProcessingFlag_Encrypt kPGPOvidClientProcessingFlag_Verify kPGPOvidClientProcessingFlag_Decrypt kPGPOvidClientProcessingFlag_ExtractCookie )
14:25:03 Email Debug Received getdecryptionkeys request
14:25:03 Email Debug PlugIn: getdecryptionkeys event
14:25:03 Email Debug >> PGPocTrayCopyMyKeys
14:25:03 Email Debug << PGPocTrayCopyMyKeys
14:25:03 Email Debug Plugin: allocating hold buffer
14:25:03 Email Debug Plugin: finished get decryption keys w/ err 0, body bytes 5
14:25:03 Email Debug Plugin: sending response body, 5 bytes
14:25:03 Email Debug Plugin: sent body, header err = 0
14:25:03 Email Debug Received newinnotification request
14:25:03 Email Debug Plugin: sending response body, 4 bytes
14:25:03 Email Debug Plugin: sent body, header err = 0
14:25:03 Email Debug Received unlockkeys request
14:25:03 Email Debug PlugIn: unlockkeys event
14:25:03 Email Debug >> PGPocUnlockADecryptionKey
14:25:03 Email Debug Evaluating keyid 0xB84E9FC5
14:25:03 Email Debug Evaluating keyid 0xC80AA07C
14:25:03 Email Debug Looking for decryption key 0xB84E9FC5
14:25:03 Email Debug >> PGPocTrayFindPrivateKeyLocallyByKeyID 0xB84E9FC5
14:25:03 Email Debug >> OCValidatePrivateKey
14:25:03 Email Debug << OCValidatePrivateKey
14:25:03 Email Debug Found key by keyid
14:25:03 Email Debug << PGPocTrayFindPrivateKeyLocallyByKeyID
14:25:03 Email Debug Found private key 0xB84E9FC5
14:25:03 Email Debug Looking for decryption key 0xC80AA07C
14:25:03 Email Debug Looking for decryption key 0xC80AA07C
14:25:03 Email Debug Found public key 0xC80AA07C
14:25:03 Email Debug >> PGPocGetDecryptionPassphrase
14:25:03 Email Info Need decryption passphrase; asking user
14:25:03 Email Debug Obtained GUI mutex
14:25:20 Email Info Received good decryption passphrase from user
14:25:20 Email Debug >> PGPocTrayCacheKeyPassphrase
14:25:20 Email Debug << PGPocTrayCacheKeyPassphrase
14:25:20 Email Debug Released GUI mutex
14:25:20 Email Debug << PGPocGetDecryptionPassphrase
14:25:20 Email Debug Received passphrase to key on behalf of OCC
14:25:20 Email Debug << PGPocUnlockADecryptionKey
14:25:20 Email Debug Received getdecryptionkeys request
14:25:20 Email Debug PlugIn: getdecryptionkeys event
14:25:20 Email Debug >> PGPocTrayCopyMyKeys
14:25:20 Email Debug << PGPocTrayCopyMyKeys
14:25:20 Email Debug Plugin: about to export keys
14:25:20 Email Debug Plugin: allocating hold buffer
14:25:20 Email Debug Plugin: finished get decryption keys w/ err 0, body bytes 10291
14:25:20 Email Debug Plugin: sending response body, 10291 bytes
14:25:20 Email Debug Plugin: sent body, header err = 0
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: Decrypted data
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: NON SEIP
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:25:20 Email Debug Received updateinnotification request
14:25:20 Email Debug Received getdecryptionkeys request
14:25:20 Email Debug PlugIn: getdecryptionkeys event
14:25:20 Email Debug >> PGPocTrayCopyMyKeys
14:25:20 Email Debug << PGPocTrayCopyMyKeys
14:25:20 Email Debug Plugin: about to export keys
14:25:20 Email Debug Plugin: allocating hold buffer
14:25:20 Email Debug Plugin: finished get decryption keys w/ err 0, body bytes 10291
14:25:20 Email Debug Plugin: sending response body, 10291 bytes
14:25:20 Email Debug Plugin: sent body, header err = 0
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: Decrypted data
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: NON SEIP
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:25:20 Email Debug Received updateinnotification request
14:25:20 Email Debug Received getdecryptionkeys request
14:25:20 Email Debug PlugIn: getdecryptionkeys event
14:25:20 Email Debug >> PGPocTrayCopyMyKeys
14:25:20 Email Debug << PGPocTrayCopyMyKeys
14:25:20 Email Debug Plugin: about to export keys
14:25:20 Email Debug Plugin: allocating hold buffer
14:25:20 Email Debug Plugin: finished get decryption keys w/ err 0, body bytes 10291
14:25:20 Email Debug Plugin: sending response body, 10291 bytes
14:25:20 Email Debug Plugin: sent body, header err = 0
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: Decrypted data
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: NON SEIP
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:25:20 Email Debug Received updateinnotification request
14:25:20 Email Debug Received getdecryptionkeys request
14:25:20 Email Debug PlugIn: getdecryptionkeys event
14:25:20 Email Debug >> PGPocTrayCopyMyKeys
14:25:20 Email Debug << PGPocTrayCopyMyKeys
14:25:20 Email Debug Plugin: about to export keys
14:25:20 Email Debug Plugin: allocating hold buffer
14:25:20 Email Debug Plugin: finished get decryption keys w/ err 0, body bytes 10291
14:25:20 Email Debug Plugin: sending response body, 10291 bytes
14:25:20 Email Debug Plugin: sent body, header err = 0
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: Decrypted data
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: NON SEIP
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:25:20 Email Debug Received updateinnotification request
14:25:20 Email Debug Received getdecryptionkeys request
14:25:20 Email Debug PlugIn: getdecryptionkeys event
14:25:20 Email Debug >> PGPocTrayCopyMyKeys
14:25:20 Email Debug << PGPocTrayCopyMyKeys
14:25:20 Email Debug Plugin: about to export keys
14:25:20 Email Debug Plugin: allocating hold buffer
14:25:20 Email Debug Plugin: finished get decryption keys w/ err 0, body bytes 10291
14:25:20 Email Debug Plugin: sending response body, 10291 bytes
14:25:20 Email Debug Plugin: sent body, header err = 0
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: Decrypted data
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: NON SEIP
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:25:20 Email Debug Received updateinnotification request
14:25:20 Email Debug Received getdecryptionkeys request
14:25:20 Email Debug PlugIn: getdecryptionkeys event
14:25:20 Email Debug >> PGPocTrayCopyMyKeys
14:25:20 Email Debug << PGPocTrayCopyMyKeys
14:25:20 Email Debug Plugin: about to export keys
14:25:20 Email Debug Plugin: allocating hold buffer
14:25:20 Email Debug Plugin: finished get decryption keys w/ err 0, body bytes 10291
14:25:20 Email Debug Plugin: sending response body, 10291 bytes
14:25:20 Email Debug Plugin: sent body, header err = 0
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: Decrypted data
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: NON SEIP
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:25:20 Email Debug Received updateinnotification request
14:25:20 Email Debug Received getdecryptionkeys request
14:25:20 Email Debug PlugIn: getdecryptionkeys event
14:25:20 Email Debug >> PGPocTrayCopyMyKeys
14:25:20 Email Debug << PGPocTrayCopyMyKeys
14:25:20 Email Debug Plugin: about to export keys
14:25:20 Email Debug Plugin: allocating hold buffer
14:25:20 Email Debug Plugin: finished get decryption keys w/ err 0, body bytes 10291
14:25:20 Email Debug Plugin: sending response body, 10291 bytes
14:25:20 Email Debug Plugin: sent body, header err = 0
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: Decrypted data
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: NON SEIP
14:25:20 Email Debug Received testconnection request
14:25:20 Email Debug Received testconnection request
14:25:20 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:25:21 Email Debug Received updateinnotification request
14:25:21 Email Debug Received getdecryptionkeys request
14:25:21 Email Debug PlugIn: getdecryptionkeys event
14:25:21 Email Debug >> PGPocTrayCopyMyKeys
14:25:21 Email Debug << PGPocTrayCopyMyKeys
14:25:21 Email Debug Plugin: about to export keys
14:25:21 Email Debug Plugin: allocating hold buffer
14:25:21 Email Debug Plugin: finished get decryption keys w/ err 0, body bytes 10291
14:25:21 Email Debug Plugin: sending response body, 10291 bytes
14:25:21 Email Debug Plugin: sent body, header err = 0
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: Decrypted data
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: NON SEIP
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug Received testconnection request
14:25:21 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:25:21 Email Debug Received updateinnotification request
14:25:21 Email Debug Received getdecryptionkeys request
14:25:21 Email Debug PlugIn: getdecryptionkeys event
14:25:21 Email Debug >> PGPocTrayCopyMyKeys
14:25:21 Email Debug << PGPocTrayCopyMyKeys
14:25:21 Email Debug Plugin: about to export keys
14:25:21 Email Debug Plugin: allocating hold buffer
14:25:21 Email Debug Plugin: finished get decryption keys w/ err 0, body bytes 10291
14:25:21 Email Debug Plugin: sending response body, 10291 bytes
14:25:21 Email Debug Plugin: sent body, header err = 0
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: Decrypted data
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: NON SEIP
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug Received testconnection request
14:25:21 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:25:21 Email Debug Received updateinnotification request
14:25:21 Email Debug Received getdecryptionkeys request
14:25:21 Email Debug PlugIn: getdecryptionkeys event
14:25:21 Email Debug >> PGPocTrayCopyMyKeys
14:25:21 Email Debug << PGPocTrayCopyMyKeys
14:25:21 Email Debug Plugin: about to export keys
14:25:21 Email Debug Plugin: allocating hold buffer
14:25:21 Email Debug Plugin: finished get decryption keys w/ err 0, body bytes 10291
14:25:21 Email Debug Plugin: sending response body, 10291 bytes
14:25:21 Email Debug Plugin: sent body, header err = 0
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: Decrypted data
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: NON SEIP
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug Received testconnection request
14:25:21 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
14:25:21 Email Debug Received updateinnotification request
14:25:21 Email Debug Received getdecryptionkeys request
14:25:21 Email Debug PlugIn: getdecryptionkeys event
14:25:21 Email Debug >> PGPocTrayCopyMyKeys
14:25:21 Email Debug << PGPocTrayCopyMyKeys
14:25:21 Email Debug Plugin: about to export keys
14:25:21 Email Debug Plugin: allocating hold buffer
14:25:21 Email Debug Plugin: finished get decryption keys w/ err 0, body bytes 10291
14:25:21 Email Debug Plugin: sending response body, 10291 bytes
14:25:21 Email Debug Plugin: sent body, header err = 0
14:25:21 Email Debug Received getdecryptionkeys request
14:25:21 Email Debug PlugIn: getdecryptionkeys event
14:25:21 Email Debug >> PGPocTrayCopyMyKeys
14:25:21 Email Debug << PGPocTrayCopyMyKeys
14:25:21 Email Debug Plugin: about to export keys
14:25:21 Email Debug Plugin: allocating hold buffer
14:25:21 Email Debug Plugin: finished get decryption keys w/ err 0, body bytes 10291
14:25:21 Email Debug Plugin: sending response body, 10291 bytes
14:25:21 Email Debug Plugin: sent body, header err = 0
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: Decrypted data
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug MAPI Proxy: MAPIProxyDecodeEventHandler: NON SEIP
14:25:21 Email Debug Received testconnection request
14:25:21 Email Debug Received testconnection request
14:25:21 Email Error MAPI Proxy: Decryption failed with error: PGPError #-12562
Reinstallation of the Keys and the whole Software did not help
I don't know how to fix this. Can you help please?