Is it possible to update asset's status from ServiceNow?

[ArturoDFW]

Hi,

Is there a way to update Altiris asset's statuses from ServiceNow using SOAP? Has anyone done something like that? is it even possible?  Any direction will be greatly appreciate it. 

 

Thank you,

Arturo

[Alex Hedley]

You could build a Workflow that changes an Asset's Status, pass in the necessary Fields like AssetId/AssetName and Status, publish this as a WS then call it from SN.

Forum Post: Change asset status with ASDK 7.x

[andykn101]

I found that "Set Status For Asset Component" would fail if a Status was already set. It would only set an Asset Status, not change it. So this will often appear to work where no status is set in the CMDB, which is generally interpreted by Altiris views and reports as "Active" but isn't formally set as Active.

[Alex Hedley]

I use a combination of checking for an Association, then Break Association then create Association.