Endpoint Protection

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  • 1.  Submit false positive for large file

    Posted Jul 21, 2020 02:57 PM
    We have an application file (.exe) that is 136 MB.  When downloaded by a user and opened for installation, Symantec Endpoint protection warns against using the file.  The file is signed by a digital certificate issued by DigiCert.  We tried to report the false positive via https://symsubmit.symantec.com/ using the file's direct download URL but the submission was rejected because because the file is over 50 MB.  Tried phoning a support number found on the website and was told I would have to open a case.  Opening a case requires a site ID which is not available to me as an application developer and not part of the enterprise security team.  How do I report a false positive for a large file?

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    PGalloway
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  • 2.  RE: Submit false positive for large file

    Broadcom Employee
    Posted Jul 28, 2020 11:55 AM
    You must use 7zip to split the file. Then submit each of those and open a support case and request the submissions be merged.

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    John Owens
    Principal Product Support
    Symantec
    United States
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    Original Message