Endpoint Protection

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  • 1.  Issues running 14.2 RU2 on Catalina

    Posted Dec 13, 2019 10:45 AM

    I am curious to know if anyone else has reported issues running 14.2 RU2 on MacOS Catalina? During our testing we have noticed that Symantec now required admin privileges to enable Full Disk Access and because of this the process "com.symantec.mes.systemextension" continues to spike our CPU endlessly. I have rebooted and disabled the feature, but the process continues to spike. The only fix is a reinstall and to not enable this feature however, there is an error in the endpoint GUI that stated we need to fix it and enable the extension. 



  • 2.  RE: Issues running 14.2 RU2 on Catalina

    Posted Dec 20, 2019 05:41 AM

    disabled the feature

    not enable this feature

    Could you, please, mention, which feature exactly are you talking about? Have you disabled it via client (SEP) interface, or via server (SEPM)?

     

    I have not faced CPU spikes issue, but I faced this

    Symantec now required admin privileges to enable Full Disk Access

    though, so I would like to check my own configuration just in case.



  • 3.  RE: Issues running 14.2 RU2 on Catalina
    Best Answer

    Broadcom Employee
    Posted Jan 15, 2020 04:49 PM

    This is a known issue being tracked. Please open a support ticket and reference ESCRT-2819



  • 4.  RE: Issues running 14.2 RU2 on Catalina

    Posted Mar 18, 2020 04:18 PM

    The current workaround is here:

    https://knowledge.broadcom.com/external/article?legacyId=tech257130


    Original Message


  • 5.  RE: Issues running 14.2 RU2 on Catalina

    Posted Jul 07, 2020 05:01 PM
    The link's broken.

    https://jira.ges.symantec.com/browse/ESCRT-2819


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    rmo
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    Original Message


  • 6.  RE: Issues running 14.2 RU2 on Catalina

    Broadcom Employee
    Posted Jul 09, 2020 01:13 AM
    Hi RMOC, ESCRT-2819 was an internal ticket we are tracing, and won't be accessible from external. This was fixed in 14.2 RU2MP1, and you should use 14.3 if you are testing out.

    Alan

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    Sr Manager, Product Management
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    Original Message


  • 7.  RE: Issues running 14.2 RU2 on Catalina

    Posted Jul 20, 2020 08:58 AM
    Hi,

    and now we are experiencing Kernel Panics when running not only Mac OS X 10.15.5, with SEP 14.3.0 ( 14.3 RU0) build 510 ( 14.3.510.0000 ) , 
    this is a never ending story...

     https://community.broadcom.com/symantecenterprise/communities/community-home/digestviewer/viewthread?GroupId=2611&MessageKey=42480226-4100-42b5-b4f5-c334fc2ea849&CommunityKey=1ecf5f55-9545-44d6-b0f4-4e4a7f5f5e68&tab=digestviewer&ReturnUrl=%2fsymantecenterprise%2fcommunities%2fcommunity-home%2fdigestviewer%3fcommunitykey%3d1ecf5f55-9545-44d6-b0f4-4e4a7f5f5e68%26tab%3ddigestviewer
    Original Message