Endpoint Protection

  • 1.  FILE REPUTATION LOOKUP ALERT

    Posted 10-20-2021 02:51 PM
    Hi Team

    I write you because I would like to know if you can explain me more about the Alert of File Reputation, one of my customers is receiving this alerts since 2 weeks ago and I have tried to investigate more but the alert doesn´t show which file or files where detected and couldn´t be validated.

    I read that this alert is because the SEPM couldn´t validate files on the Global Intelligence Network, is this correct? or how can I explain the function of this Alert?

    Greetings

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    [Presales Manager]
    [Once Soluciones]
    [Mexico]
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  • 2.  RE: FILE REPUTATION LOOKUP ALERT

    Posted 10-21-2021 03:04 AM
    Hi, this is not a file related issue.
    This issue means, that a Reputation lookup alert can't reach out to Symantec Reputation Service.
    https://knowledge.broadcom.com/external/article/154433/required-exclusions-for-proxy-servers-to.html


  • 3.  RE: FILE REPUTATION LOOKUP ALERT

    Posted 10-21-2021 10:41 AM
    Hi Torsten.

    Thank´s for your help, I´m going to check with my customer the information.

    Greetings.

    ------------------------------
    [Presales Manager]
    [Once Soluciones]
    [Mexico]
    ------------------------------