Endpoint Protection

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  • 1.  Client has ignored an upgrade package, version 14.3.558.0000

    Posted Jul 01, 2020 12:40 PM
    Just upgrade our SEPM to version 14.3.558.0000 and approved client install on all our servers.

    After 4h i do not have any client deployed... all clients have "The client decided to reject the upgrade package" status and "Client has ignored an upgrade package, version 14.3.558.0000." messages...

    Clients are:
    * Server 2012 R2
    * Server 2012
    * Server 2016
    * Server 2019
    * Server 2008 R2
    ...

    Where can i find the deploy log and/or the really reason clients are rejecting the package?

    Client actual running version: 14.2.5569.2100
    Client target version: 14.3.558.0000


  • 2.  RE: Client has ignored an upgrade package, version 14.3.558.0000

    Posted Jul 02, 2020 01:12 AM
    Had same issue in the past. In my case, it happened because on different client PCs SEP was installed with different languages.
    On those PCs, where SEP-update language matched installed SEP language - everything was fine. On other PCs - I got same message about client deciding to reject upgrade package.

    Resolved by pushing updates for multiple languages (not all; only those, which, I knew, could be used by my users) simultaneously.
    Original Message


  • 3.  RE: Client has ignored an upgrade package, version 14.3.558.0000

    Posted Jul 02, 2020 02:26 AM
    Not this case... all client and manager using default english language.
    Original Message


  • 4.  RE: Client has ignored an upgrade package, version 14.3.558.0000

    Posted Jul 30, 2020 01:59 PM
    got the same problem here, just upgraded to 14.3 and seeing
    Deployment status: The client decided to reject the upgrade package
    Deployment message: Client has ignored an upgrade package, version 14.3.558.0000.
    Original Message