Error to Download Definition via LUA Server

[Tokyo2040]

Dear,

Via LUA Server I cant download some virus definitions, in this caso from the version 14.0 R1, from the log of the lua-application.log its not possible to find a file to download form the Symantec URL ( http://liveupdate.symantecliveupdate.com:80/) 

This URL is the only one or maybe a have to add another? 

lua-application.log

2018-12-26 05:00:02,581 [pool-2-thread-32] INFO  rcl.HttpHelper  - Released connection for HTTP Get Method
2018-12-26 05:00:02,581 [pool-2-thread-32] INFO  download.CatalogDownloader  - miniTriFile not found on server : D:\TempDownload\Downloads\1545811200287\1\sepc$20smr$20definitions$2014.0$20ru1_microdefsb.aug_symalllanguages_livetri.zip
2018-12-26 05:00:02,581 [pool-2-thread-32] INFO  rcl.HttpHelper  - about to download file (url): http://liveupdate.symantecliveupdate.com:80/sepc$20smr$20definitions$2014.0$20ru1_microdefsb.sep_symalllanguages_livetri.zip
2018-12-26 05:00:02,596 [pool-2-thread-37] INFO  rcl.HttpHelper  - After execute method code: 404 - method.contentLength: 345 Headers: Content-Length: 345 , Accept-Ranges: bytes
2018-12-26 05:00:02,596 [pool-2-thread-37] ERROR rcl.HttpHelper  - Http Error Msg : HTTP/1.1 404 Not Found
2018-12-26 05:00:02,596 [pool-2-thread-37] ERROR rcl.HttpHelper  - Fatal transport error in download: java.io.FileNotFoundException: 404: could not find file to download - http://liveupdate.symantecliveupdate.com:80/sepm$20smr$20definitions$2014.0$20ru1_microdefsb.aug_symalllanguages_livetri.zip on: ConnectionInfo ( com.symantec.lua.mdl.server.ConnectionInfo@4bed4a    id = 1    hostName = liveupdate.symantecliveupdate.com    hostPort = 80    protocol = HTTP    contentDir =     login =     readOnlyLogin = null    proxyName = proxyha.bh.com.ar    proxyPort = 80    proxyProtocol = HTTP    proxyUser = casa_central\UPDTECSRV    usingWriteOnlyLogin = false    proxyEnabled = true     )
2018-12-26 05:00:02,596 [pool-2-thread-37] INFO  rcl.HttpHelper  - Released connection for HTTP Get Method
2018-12-26 05:00:02,596 [pool-2-thread-37] INFO  download.CatalogDownloader  - miniTriFile not found on server : D:\TempDownload\Downloads\1545811200287\1\sepm$20smr$20definitions$2014.0$20ru1_microdefsb.aug_symalllanguages_livetri.zip
2018-12-26 05:00:02,596 [pool-2-thread-37] INFO  rcl.HttpHelper  - about to download file (url): http://liveupdate.symantecliveupdate.com:80/sepm$20smr$20definitions$2014.0$20ru1_microdefsb.sep_symalllanguages_livetri.zip
2018-12-26 05:00:02,612 [pool-2-thread-24] INFO  rcl.HttpHelper  - After execute method code: 404 - method.contentLength: 345 Headers: Content-Length: 345 , null
2018-12-26 05:00:02,612 [pool-2-thread-43] INFO  rcl.HttpHelper  - After execute method code: 404 - method.contentLength: 345 Headers: Content-Length: 345 , null
2018-12-26 05:00:02,612 [pool-2-thread-24] ERROR rcl.HttpHelper  - Http Error Msg : HTTP/1.1 404 Not Found
2018-12-26 05:00:02,612 [pool-2-thread-24] ERROR rcl.HttpHelper  - Fatal transport error in download: java.io.FileNotFoundException: 404: could not find file to download - http://liveupdate.symantecliveupdate.com:80/sepm$20virus$20definitions$20sds$20win64$20$28x64$29$2014.0$20ru1_microdefsb.dec_symalllanguages_livetri.zip on: ConnectionInfo ( com.symantec.lua.mdl.server.ConnectionInfo@4bed4a    id = 1    hostName = liveupdate.symantecliveupdate.com    hostPort = 80    protocol = HTTP    contentDir =     login =     readOnlyLogin = null    proxyName = proxyha.bh.com.ar    proxyPort = 80    proxyProtocol = HTTP    proxyUser = casa_central\UPDTECSRV    usingWriteOnlyLogin = false    proxyEnabled = true     )
2018-12-26 05:00:02,612 [pool-2-thread-24] INFO  rcl.HttpHelper  - Released connection for HTTP Get Method
2018-12-26 05:00:02,612 [pool-2-thread-24] INFO  download.CatalogDownloader  - miniTriFile not found on server : D:\TempDownload\Downloads\1545811200287\1\sepm$20virus$20definitions$20sds$20win64$20$28x64$29$2014.0$20ru1_microdefsb.dec_symalllanguages_livetri.zip
2018-12-26 05:00:02,612 [pool-2-thread-24] INFO  rcl.HttpHelper  - about to download file (url): http://liveupdate.symantecliveupdate.com:80/sepm$20virus$20definitions$20sds$20win64$20$28x64$29$2014.0$20ru1_microdefsb.full_symalllanguages_livetri.zip
2018-12-26 05:00:02,612 [pool-2-thread-43] ERROR rcl.HttpHelper  - Http Error Msg : HTTP/1.1 404 Not Found
2018-12-26 05:00:02,612 [pool-2-thread-43] ERROR rcl.HttpHelper  - Fatal transport error in download: java.io.FileNotFoundException: 404: could not find file to download - http://liveupdate.symantecliveupdate.com:80/sepm$20extended$20file$20attributes$20and$20signatures$2014.0$20ru1_microdefsb.oct_symalllanguages_livetri.zip on: ConnectionInfo ( com.symantec.lua.mdl.server.ConnectionInfo@4bed4a    id = 1    hostName = liveupdate.symantecliveupdate.com    hostPort = 80    protocol = HTTP    contentDir =     login =     readOnlyLogin = null    proxyName = proxyha.bh.com.ar    proxyPort = 80    proxyProtocol = HTTP    proxyUser = casa_central\UPDTECSRV    usingWriteOnlyLogin = false    proxyEnabled = true     )
2018-12-26 05:00:02,612 [pool-2-thread-43] INFO  rcl.HttpHelper  - Released connection for HTTP Get Method
2018-12-26 05:00:02,612 [pool-2-thread-43] INFO  download.CatalogDownloader  - miniTriFile not found on server : D:\TempDownload\Downloads\1545811200287\1\sepm$20extended$20file$20attributes$20and$20signatures$2014.0$20ru1_microdefsb.oct_symalllanguages_livetri.zip
2018-12-26 05:00:02,612 [pool-2-thread-43] INFO  rcl.HttpHelper  - about to download file (url): http://liveupdate.symantecliveupdate.com:80/sepm$20extended$20file$20attributes$20and$20signatures$2014.0$20ru1_microdefsb.nov_symalllanguages_livetri.zip
2018-12-26 05:00:02,612 [pool-2-thread-17] INFO  rcl.HttpHelper  - about to download file (url): http://liveupdate.symantecliveupdate.com:80/sepc$20advml$20$28static$29$20win64$2014.0$20ru1_microdefsb.jan_symalllanguages_livetri.zip
2018-12-26 05:00:02,628 [pool-2-thread-48] INFO  rcl.HttpHelper  - After execute method code: 404 - method.contentLength: 345 Headers: Content-Length: 345 , Accept-Ranges: bytes
2018-12-26 05:00:02,628 [pool-2-thread-48] ERROR rcl.HttpHelper  - Http Error Msg : HTTP/1.1 404 Not Found
2018-12-26 05:00:02,628 [pool-2-thread-48] ERROR rcl.HttpHelper  - Fatal transport error in download: java.io.FileNotFoundException: 404: could not find file to download - http://liveupdate.symantecliveupdate.com:80/sepm$20virus$20r$20definitions$20win64$20$28x64$29$2012.1$20ru6_microdefsb.sep_symalllanguages_livetri.zip on: ConnectionInfo ( com.symantec.lua.mdl.server.ConnectionInfo@4bed4a    id = 1    hostName = liveupdate.symantecliveupdate.com    hostPort = 80    protocol = HTTP    contentDir =     login =     readOnlyLogin = null    proxyName = proxyha.bh.com.ar    proxyPort = 80    proxyProtocol = HTTP    proxyUser = casa_central\UPDTECSRV    usingWriteOnlyLogin = false    proxyEnabled = true     )
2018-12-26 05:00:02,628 [pool-2-thread-48] INFO  rcl.HttpHelper  - Released connection for HTTP Get Method
2018-12-26 05:00:02,628 [pool-2-thread-48] INFO  download.CatalogDownloader  - miniTriFile not found on server : D:\TempDownload\Downloads\1545811200287\1\sepm$20virus$20r$20definitions$20win64$20$28x64$29$2012.1$20ru6_microdefsb.sep_symalllanguages_livetri.zip
2018-12-26 05:00:02,628 [pool-2-thread-48] INFO  rcl.HttpHelper  - about to download file (url): http://liveupdate.symantecliveupdate.com:80/sepm$20virus$20r$20definitions$20win64$20$28x64$29$2012.1$20ru6_microdefsb.oct_symalllanguages_livetri.zip
2018-12-26 05:00:02,628 [pool-2-thread-18] INFO  rcl.HttpHelper  - After execute method code: 404 - method.contentLength: 345 Headers: Content-Length: 345 , null
2018-12-26 05:00:02,628 [pool-2-thread-18] ERROR rcl.HttpHelper  - Http Error Msg : HTTP/1.1 404 Not Found
2018-12-26 05:00:02,628 [pool-2-thread-18] ERROR rcl.HttpHelper  - Fatal transport error in download: java.io.FileNotFoundException: 404: could not find file to download - http://liveupdate.symantecliveupdate.com:80/sepc$20virus$20r$20definitions$20sds$20win32$2014.0$20ru1_microdefsb.nov_symalllanguages_livetri.zip on: ConnectionInfo ( com.symantec.lua.mdl.server.ConnectionInfo@4bed4a    id = 1    hostName = liveupdate.symantecliveupdate.com    hostPort = 80    protocol = HTTP    contentDir =     login =     readOnlyLogin = null    proxyName = proxyha.bh.com.ar    proxyPort = 80    proxyProtocol = HTTP    proxyUser = casa_central\UPDTECSRV    usingWriteOnlyLogin = false    proxyEnabled = true     )
2018-12-26 05:00:02,628 [pool-2-thread-18] INFO  rcl.HttpHelper  - Released connection for HTTP Get Method
2018-12-26 05:00:02,628 [pool-2-thread-18] INFO  download.CatalogDownloader  - miniTriFile not found on server : D:\TempDownload\Downloads\1545811200287\1\sepc$20virus$20r$20definitions$20sds$20win32$2014.0$20ru1_microdefsb.nov_symalllanguages_livetri.zip
2018-12-26 05:00:02,628 [pool-2-thread-18] INFO  rcl.HttpHelper  - about to download file (url): http://liveupdate.symantecliveupdate.com:80/sepc$20virus$20r$20definitions$20sds$20win32$2014.0$20ru1_microdefsb.dec_symalllanguages_livetri.zip
2018-12-26 05:00:02,628 [pool-2-thread-3] INFO  rcl.HttpHelper  - After execute method code: 404 - method.contentLength: 345 Headers: Content-Length: 345 , null
2018-12-26 05:00:02,628 [pool-2-thread-3] ERROR rcl.HttpHelper  - Http Error Msg : HTTP/1.1 404 Not Found
2018-12-26 05:00:02,628 [pool-2-thread-28] INFO  rcl.HttpHelper  - After execute method code: 404 - method.contentLength: 345 Headers: Content-Length: 345 , Accept-Ranges: bytes
2018-12-26 05:00:02,628 [pool-2-thread-28] ERROR rcl.HttpHelper  - Http Error Msg : HTTP/1.1 404 Not Found
2018-12-26 05:00:02,628 [pool-2-thread-3] ERROR rcl.HttpHelper  - Fatal transport error in download: java.io.FileNotFoundException: 404: could not find file to download - http://liveupdate.symantecliveupdate.com:80/sepm$20iron$20revocation$20list$2014.0$20ru1_microdefsb.jul_symalllanguages_livetri.zip on: ConnectionInfo ( com.symantec.lua.mdl.server.ConnectionInfo@4bed4a    id = 1    hostName = liveupdate.symantecliveupdate.com    hostPort = 80    protocol = HTTP    contentDir =     login =     readOnlyLogin = null    proxyName = proxyha.bh.com.ar    proxyPort = 80    proxyProtocol = HTTP    proxyUser = casa_central\UPDTECSRV    usingWriteOnlyLogin = false    proxyEnabled = true     )
2018-12-26 05:00:02,628 [pool-2-thread-28] ERROR rcl.HttpHelper  - Fatal transport error in download: java.io.FileNotFoundException: 404: could not find file to download - http://liveupdate.symantecliveupdate.com:80/sepc$20smr$20definitions$2014.0_microdefsb.dec_symalllanguages_livetri.zip on: ConnectionInfo ( com.symantec.lua.mdl.server.ConnectionInfo@4bed4a    id = 1    hostName = liveupdate.symantecliveupdate.com    hostPort = 80    protocol = HTTP    contentDir =     login =     readOnlyLogin = null    proxyName = proxyha.bh.com.ar    proxyPort = 80    proxyProtocol = HTTP    proxyUser = casa_central\UPDTECSRV    usingWriteOnlyLogin = false    proxyEnabled = true     )
2018-12-26 05:00:02,628 [pool-2-thread-3] INFO  rcl.HttpHelper  - Released connection for HTTP Get Method
2018-12-26 05:00:02,628 [pool-2-thread-28] INFO  rcl.HttpHelper  - Released connection for HTTP Get Method
2018-12-26 05:00:02,628 [pool-2-thread-3] INFO  download.CatalogDownloader  - miniTriFile not found on server : D:\TempDownload\Downloads\1545811200287\1\sepm$20iron$20revocation$20list$2014.0$20ru1_microdefsb.jul_symalllanguages_livetri.zip
2018-12-26 05:00:02,628 [pool-2-thread-28] INFO  download.CatalogDownloader  - miniTriFile not found on server : D:\TempDownload\Downloads\1545811200287\1\sepc$20smr$20definitions$2014.0_microdefsb.dec_symalllanguages_livetri.zip
2018-12-26 05:00:02,628 [pool-2-thread-3] INFO  rcl.HttpHelper  - about to download file (url): http://liveupdate.symantecliveupdate.com:80/sepm$20iron$20revocation$20list$2014.0$20ru1_microdefsb.aug_symalllanguages_livetri.zip
2018-12-26 05:00:02,628 [pool-2-thread-28] INFO  rcl.HttpHelper  - about to download file (url): http://liveupdate.symantecliveupdate.com:80/sepc$20smr$20definitions$2014.0_microdefsb.full_symalllanguages_livetri.zip
2018-12-26 05:00:02,628 [pool-2-thread-1] INFO  rcl.HttpHelper  - After execute method code: 200 - method.contentLength: 3588 Headers: Content-Length: 3588 , Accept-Ranges: bytes
2018-12-26 05:00:02,628 [pool-2-thread-1] INFO  rcl.HttpHelper  - Successfully downloaded file (url): http://liveupdate.symantecliveupdate.com:80/sepm$20virus$20definitions$20win64$20$28x64$29$2012.1$20ru6_microdefsb.sep_symalllanguages_livetri.zip size downloaded by pipeData: 3588
2018-12-26 05:00:02,628 [pool-2-thread-1] INFO  rcl.HttpHelper  - Released connection for HTTP Get Method
2018-12-26 05:00:02,628 [pool-2-thread-10] INFO  rcl.HttpHelper  - After execute method code: 404 - method.contentLength: 345 Headers: Content-Length: 345 , Accept-Ranges: bytes
2018-12-26 05:00:02,628 [pool-2-thread-10] ERROR rcl.HttpHelper  - Http Error Msg : HTTP/1.1 404 Not Found
2018-12-26 05:00:02,628 [pool-2-thread-10] ERROR rcl.HttpHelper  - Fatal transport error in download: java.io.FileNotFoundException: 404: could not find file to download - http://liveupdate.symantecliveupdate.com:80/sepm$20advml$20$28static$29$20win64$2014.0$20ru1_microdefsb.aug_symalllanguages_livetri.zip on: ConnectionInfo ( com.symantec.lua.mdl.server.ConnectionInfo@4bed4a    id = 1    hostName = liveupdate.symantecliveupdate.com    hostPort = 80    protocol = HTTP    contentDir =     login =     readOnlyLogin = null    proxyName = proxyha.bh.com.ar    proxyPort = 80    proxyProtocol = HTTP    proxyUser = casa_central\UPDTECSRV    usingWriteOnlyLogin = false    proxyEnabled = true     )
2018-12-26 05:00:02,628 [pool-2-thread-10] INFO  rcl.HttpHelper  - Released connection for HTTP Get Method

[Rafeeq]

Looks to be a know issue, this is from SEP 2018, try this method

LiveUpdate Administrator fails to download content with pool connection errors

https://support.symantec.com/en_US/article.TECH247845.html

Did you also try to bypass proxy and download?

[Rafeeq]

If you are using BlueCoat Proxy

LUA 2.3.x no Longer downloads new content as different symptoms when using bluecoat proxy server

https://support.symantec.com/en_US/article.TECH202685.html

[Tokyo2040]

Thank Rafeeq!

The issue happen with the version SEP 14.0.1 (RU1) , make the changes in the LUA Server (configuration and task for download) and I will check tomorrow if the manager have the current definitions.