Hello everyone, I have SEPM 14 with SQL database which is unable to download the definations. Whenever we try run an luall.exe it connects to live update downoad few KBs and then the connection fails. Attached is the screenshot.
Tried couple of fixes for it. Uninstall and reinstalled back Live Update component. Also if we try to use jdb files for update it works and updates fine. SEPM is already whitelisted on the proxy server and the firewall.
Increased the time out values
PREFERENCES\INTERNET_CONNECT_TIMEOUT=144
PREFERENCES\INTERNET_READ_DATA_TIMEOUT=1400
as per https://support.symantec.com/en_US/article.TECH188847.html
Also ran wireshark and find out the below many 404 erros dont know what exactly is happening
GET http://liveupdate.symantecliveupdate.com/liveupdate_3.3.100.15_english_livetri.zip HTTP/1.1
Accept: */*
Cache-Control: max-age=0
User-Agent: x0o4rajcHBQ3y2u8fYRQV+rNNGAglDTWQAAAAA
Host: liveupdate.symantecliveupdate.com
Proxy-Connection: Keep-Alive
Pragma: no-cache
HTTP/1.1 404 Not Found
Cache-Control: max-age=600
Content-Type: text/html
Date: Tue, 03 Oct 2017 08:55:33 GMT
Expires: Tue, 03 Oct 2017 09:05:33 GMT
Server: ATS/5.3.1
Content-Length: 345
Age: 1
Connection: keep-alive
<?xml version="1.0" encoding="iso-8859-1"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head>
<title>404 - Not Found</title>
</head>
<body>
<h1>404 - Not Found</h1>
</body>
</html>
GET http://liveupdate.symantecliveupdate.com/minitri.flg HTTP/1.1
Accept: */*
If-Modified-Since: Mon, 24 Jun 2013 23:51:06 GMT
Cache-Control: max-age=0
User-Agent: x0o4rajcHBQ3y2u8fYRQV+rNNGAglDTWQAAAAA
Host: liveupdate.symantecliveupdate.com
Proxy-Connection: Keep-Alive
Pragma: no-cache
HTTP/1.1 304 Not Modified
Date: Tue, 03 Oct 2017 08:55:33 GMT
Etag: "1813808236"
Expires: Tue, 03 Oct 2017 09:25:33 GMT
Cache-Control: max-age=1800
Connection: keep-alive
Server: ATS/5.3.1
GET http://liveupdate.symantecliveupdate.com/automatic$20liveupdate_3.3.100.15_english_livetri.zip HTTP/1.1
Accept: */*
Cache-Control: max-age=0
User-Agent: x0o4rajcHBQ3y2u8fYRQV+rNNGAglDTWQAAAAA
Host: liveupdate.symantecliveupdate.com
Proxy-Connection: Keep-Alive
Pragma: no-cache
HTTP/1.1 404 Not Found
Cache-Control: max-age=600
Content-Type: text/html
Date: Tue, 03 Oct 2017 08:55:39 GMT
Expires: Tue, 03 Oct 2017 09:05:39 GMT
Server: ATS/5.3.1
Content-Length: 345
Age: 2
Connection: keep-alive
<?xml version="1.0" encoding="iso-8859-1"?>
<!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN"
"http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd">
<html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en">
<head>
<title>404 - Not Found</title>
</head>
<body>
<h1>404 - Not Found</h1>
</body>
</html>
GET http://liveupdate.symantecliveupdate.com/sepm$20content$20catalog_14.0_symalllanguages_livetri.zip HTTP/1.1
Accept: */*
If-Modified-Since: Mon, 04 Sep 2017 15:38:53 GMT
Cache-Control: max-age=0
User-Agent: x0o4rajcHBQ3y2u8fYRQV+rNNGAglDTWQAAAAA
Host: liveupdate.symantecliveupdate.com
Proxy-Connection: Keep-Alive
Pragma: no-cache
HTTP/1.1 304 Not Modified
Date: Tue, 03 Oct 2017 08:55:39 GMT
Etag: "3589382957"
Expires: Tue, 03 Oct 2017 09:05:39 GMT
Cache-Control: max-age=600
Connection: keep-alive
Server: ATS/5.3.1
GET http://liveupdate.symantecliveupdate.com/sepm$20liveupdate$20database_14.0_symalllanguages_livetri.zip HTTP/1.1
Accept: */*
Cache-Control: max-age=0
User-Agent: x0o4rajcHBQ3y2u8fYRQV+rNNGAglDTWQAAAAA
Host: liveupdate.symantecliveupdate.com
Proxy-Connection: Keep-Alive
Pragma: no-cache
HTTP/1.1 404 Not Found
Cache-Control: max-age=600
Content-Type: text/html
Date: Tue, 03 Oct 2017 08:55:39 GMT
Expires: Tue, 03 Oct 2017 09:05:39 GMT
Server: ATS/5.3.1
Content-Length: 345
Age: 0
Connection: keep-alive
Any help would be appreciated.