Endpoint Protection

 View Only
  • 1.  Any issues with version 14.3 RU1 MP1?

    Posted Apr 19, 2021 12:09 PM
    In general or with Big Sur?

    ------------------------------
    rmo
    ------------------------------


  • 2.  RE: Any issues with version 14.3 RU1 MP1?

    Posted Apr 20, 2021 09:05 AM
    You will need to call support to get the SEPM 14.3 RU1-MP1 14.3.3589.1100 agent for Macintosh. The existing 14.3.3580.1100 agent randomly fails to update signatures successfully, you will subsequently get the "You are at risk!" warning dialogue box on screen. This happened to us in the last 2 weeks.



    ------------------------------
    Tom Napier
    Lead Analyst
    End-user Technology Group
    CBC/Radio-Canada
    ------------------------------



  • 3.  RE: Any issues with version 14.3 RU1 MP1?

    Posted Apr 20, 2021 11:30 AM
    Thanks for the heads up for sure.

    Hm.  I'm looking here.
    https://knowledge.broadcom.com/external/article/154575/versions-system-requirements-release-dat.html

    Is that a higher version than 14.3 RU1 MP1?  Usually I upgrade the SEPM and generate Win and Mac installers from there.  How does that work for using a standalone client installer?  And will those Macs work correctly if SEPM is on the plain 14.3 RU1 MP1 from my web portal?

    I suppose another option would be to upgrade SEPM to 14.3 RU1 MP1 but leave the Macs on the version they're on now.  Although I was going to upgrade to get Big Sur support.  I'm on 14.3.1148.0100 now.


    ------------------------------
    rmo
    ------------------------------



  • 4.  RE: Any issues with version 14.3 RU1 MP1?

    Posted Apr 21, 2021 09:35 AM
    Edited by tom.napier@cbc.ca Apr 21, 2021 09:36 AM
    The Latest version of SEPM is 14.3 RU1-MP1 (14.3.3580.1100) for Windows

    For Macintosh only. 
    You will need to contact Support to download the 14.3 RU1-MP1 (14.3.3589.1100) agent only package for Macintosh and then import it into the SEPM Console (14.3.3580.1100). I'm currently testing this version prior to release. Unfortunately, there's a bug in the 14.3.3580.1100 agent for Macintosh that can prevent the device from successfully downloading and installing signatures if the device has been offline for more than a few days. The only fix is to move to the new SEPM agent version.

    SEPM 14.3 RU2 won't be available until June from what I've read and heard from the support team when I opened an incident for this issue. This new version will finally support the M1 Processor on Mac (about 6 months late).

    ------------------------------
    Tom Napier
    Lead Analyst
    End-user Technology Group
    CBC/Radio-Canada
    ------------------------------



  • 5.  RE: Any issues with version 14.3 RU1 MP1?

    Posted Apr 21, 2021 10:03 AM
    Thanks.  It's sounding workable enough.  I haven't imported separate installers into SEPM.  What's the process for that?  All I've done is upgrade SEPM and then create the installers from SEPM.

    ------------------------------
    rmo
    ------------------------------



  • 6.  RE: Any issues with version 14.3 RU1 MP1?

    Posted Apr 22, 2021 08:43 AM
    Edited by tom.napier@cbc.ca Apr 22, 2021 08:43 AM
    Support will provide instructions to you when you open a ticket to get the file. but you just "Add" a package in the Installer packages and select the downloaded file (extract from the zip file first). Just give the package a descriptive name when you import it.

    Backup the database first.


    ------------------------------
    Tom Napier
    Lead Analyst
    End-user Technology Group
    CBC/Radio-Canada
    ------------------------------