Service Tag detail from SEP 11.0.6005

[Migration User]

Hi

 

Is it possible that we can able to get the detail of Service Tag from SEP 11.0.6005.?

 

Kindly confirm how to do it?

[Mithun Sanghavi]

Hello,

Could you please explain us in detail on what do you mean by "Service Tag" and I believe you are talking about SEP 11.0.6005, correct?

[Migration User]

But one of my collegue which has worked in other domain and use the same version of SEP has able to trace the detail through service Tag.

Service Tag mean system Serial Number.

[Migration User]

HI,

If i am not wrong  you want to System Services Tag Details (System Serial No.).

It's not possible.

You can use another product Like Symantec Altiris for System Inventory.

[Migration User]

Only this optaion are available

How do I get the "User Info" tab updated for each user with a managed Symantec Endpoint Protection (SEP) client without a manual edit in the Symantec Endpoint Protection Manager (SEPM)

http://www.symantec.com/business/support/index?page=content&id=TECH90898

User information is not added to the Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH194427

Check this thread

https://www-secure.symantec.com/connect/forums/fill-user-info-threw-sepm-client-system

[Chetan Savade]

Hi,

It's difficult to understand the exact meaning of "Service Tag". As everyone stated need more detailed info to answer the query.

However if you are interested to know what kind of support you have then please call Symantec & verify details.

Please contact Symantec Technical Support via the support phone numbers listed below

Regional Support Telephone Numbers:
United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 ([phone] from outside Australia)
United Kingdom: [phone]
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp   India: Toll-Free 000 800 4401 456 directly                                                                                                      

Contact Symantec Customer Care on 

http://www.symantec.com/support/assistance_care.jsp

OR 

Technical Support

http://www.symantec.com/business/support/contact_techsupp_static.jsp

 

[Migration User]

Hi Chetan,

If i am not wrong honey are using DELL System.

 Service Tag no. Means System serial number.

I think SEPM 11 not provide and any hardware inventroy.

[pete]

can you edit the client properties i.e. right click on SEP client in the SEPM console and edit properties and check if that tsh the information you looking for?

 

[Migration User]

Hi Ashish,

You are right, we are using Dell System. I have already mention Service Tag mean system System Serial Number.

[ℬrίαη]

Service tag or asset tag is what you mean?

I don't believe this is possible thru SEPM. You would need to pull this from the BIOS.

[Migration User]

Hi Honey,

Kindly again verify your collegue,

I think he is using another symantec product for getting system Inventory.

I am Sure it's not possible Through SEPM.

 

Only this optaion are available

How do I get the "User Info" tab updated for each user with a managed Symantec Endpoint Protection (SEP) client without a manual edit in the Symantec Endpoint Protection Manager (SEPM)

http://www.symantec.com/business/support/index?page=content&id=TECH90898

User information is not added to the Symantec Endpoint Protection Manager

http://www.symantec.com/business/support/index?page=content&id=TECH194427

Check this thread

https://www-secure.symantec.com/connect/forums/fill-user-info-threw-sepm-client-system

[Chetan Savade]

Hi,

As everyone stated it's not possible with the help of SEPM.

My past experience says it's a manual job generally accmplished by Desktop Team :)

It's very important data for audit purpose.

[Olivier_C]

Hello,

Even if SEPM retreive a lot of hardware information, like processor model, processor number, Processor type  clock stepping, ram intalled, mac addresses, Bios Version, the computer serial number is not a part of these information. You can get these information by make an export of the result og log query in the control Menu, then choose your computer or group, do not select any filter, then on the result, click on export and open the .csv fil witch Excel.

A free application can be used to get these information and have a full management system for team support : OCS inventory from SourceForge.

 

Chears

 

 

Olivier..

[Migration User]

Hi Honey ,

Have you received your answer ?

[Migration User]

Agree with above comments, symantec endpoint will not provide the Service tag/ S.N. For this information you can use different s/w

[Migration User]

Our desktop naming convention uses the serial number. Maybe that's what your friend used?

You've heard it from the guys in the above posts and the DB schema confirms it, there is no field for a PC serial number. It certainly would have helped when matching SEP to external databases.

You must remember: SEP is not an inventory tool.

 

[Migration User]

Kindly cross check with your friend. If possible then get the snapshot for your refference. I am 100% sred that Service Tag will not get through SEPM. If in case it happen through SEP get all the step from him and version of SEPM.

Second Option is raise te case in Symantec

Please contact Symantec Technical Support via the support phone numbers listed below

Regional Support Telephone Numbers:
United States: https://support.broadcom.com (407-357-7600 from outside the United States)
Australia: 1300 365510 ([phone] from outside Australia)
United Kingdom: [phone]
Additional contact numbers: http://www.symantec.com/business/support/contact_techsupp_static.jsp   India: Toll-Free 000 800 4401 456 directly                                                                                                      

Contact Symantec Customer Care on 

http://www.symantec.com/support/assistance_care.jsp

OR 

Technical Support

http://www.symantec.com/business/support/contact_techsupp_static.jsp

[Migration User]

It's confirmed they are using Symantec Altiris for System Inventory