Endpoint Encryption

 View Only

.NET error when starting SEE Client Administrator

  • 1.  .NET error when starting SEE Client Administrator

    Posted Dec 04, 2020 12:59 PM
    SEE Build 6021 MP1 HF2 - Windows 10 1909 x64

    When trying to start the SEE Client Administrator after first install and reboot, I am prompted for the UAC and it never opens.  There are 2 entries in the Event Log.

    Also, none of the eeadmincli.exe commands work.  I'm stuck between worlds as I can't decrypt to uninstall.  I have attempted to repair the installation as well as .NET.

    It does check into the Console but will not accept any commands.

    Any help appreciated.  Error messages below:

    .NET Runtime Event 1026

    Application: SeemaAdminUIApp.exe
    Framework Version: v4.0.30319
    Description: The process was terminated due to an unhandled exception.
    Exception Info: System.AccessViolationException
    at SeemaUI.SharedUtilities.DEWrapperAPI.AuthenticateAdminUser(System.String, System.String, IntPtr ByRef)
    at SeemaAdminUIApp.MainWindow..ctor()

    Exception Info: System.Windows.Markup.XamlParseException
    at System.Windows.Markup.XamlReader.RewrapException(System.Exception, System.Xaml.IXamlLineInfo, System.Uri)
    at System.Windows.Markup.WpfXamlLoader.Load(System.Xaml.XamlReader, System.Xaml.IXamlObjectWriterFactory, Boolean, System.Object, System.Xaml.XamlObjectWriterSettings, System.Uri)
    at System.Windows.Markup.WpfXamlLoader.LoadBaml(System.Xaml.XamlReader, Boolean, System.Object, System.Xaml.Permissions.XamlAccessLevel, System.Uri)
    at System.Windows.Markup.XamlReader.LoadBaml(System.IO.Stream, System.Windows.Markup.ParserContext, System.Object, Boolean)
    at System.Windows.Application.LoadBamlStreamWithSyncInfo(System.IO.Stream, System.Windows.Markup.ParserContext)
    at System.Windows.Application.DoStartup()
    at System.Windows.Application.<.ctor>b__1_0(System.Object)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
    at System.Windows.Threading.DispatcherOperation.InvokeImpl()
    at System.Threading.ExecutionContext.RunInternal(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object, Boolean)
    at System.Threading.ExecutionContext.Run(System.Threading.ExecutionContext, System.Threading.ContextCallback, System.Object)
    at MS.Internal.CulturePreservingExecutionContext.Run(MS.Internal.CulturePreservingExecutionContext, System.Threading.ContextCallback, System.Object)
    at System.Windows.Threading.DispatcherOperation.Invoke()
    at System.Windows.Threading.Dispatcher.ProcessQueue()
    at System.Windows.Threading.Dispatcher.WndProcHook(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndWrapper.WndProc(IntPtr, Int32, IntPtr, IntPtr, Boolean ByRef)
    at MS.Win32.HwndSubclass.DispatcherCallbackOperation(System.Object)
    at System.Windows.Threading.ExceptionWrapper.InternalRealCall(System.Delegate, System.Object, Int32)
    at System.Windows.Threading.ExceptionWrapper.TryCatchWhen(System.Object, System.Delegate, System.Object, Int32, System.Delegate)
    at System.Windows.Threading.Dispatcher.LegacyInvokeImpl(System.Windows.Threading.DispatcherPriority, System.TimeSpan, System.Delegate, System.Object, Int32)
    at MS.Win32.HwndSubclass.SubclassWndProc(IntPtr, Int32, IntPtr, IntPtr)
    at MS.Win32.UnsafeNativeMethods.DispatchMessage(System.Windows.Interop.MSG ByRef)
    at System.Windows.Threading.Dispatcher.PushFrameImpl(System.Windows.Threading.DispatcherFrame)
    at System.Windows.Application.RunDispatcher(System.Object)
    at System.Windows.Application.RunInternal(System.Windows.Window)
    at SeemaAdminUIApp.App.Main()

    Application Error Event 1000

    Faulting application name: SeemaAdminUIApp.exe, version: 11.3.0.6201, time stamp: 0x5ee88c17
    Faulting module name: KERNELBASE.dll, version: 10.0.18362.1139, time stamp: 0xa8b891f5
    Exception code: 0xe0434352
    Fault offset: 0x0000000000043b29
    Faulting process id: 0x1d84
    Faulting application start time: 0x01d6ca6617ee3cec
    Faulting application path: C:\Program Files\Symantec\Endpoint Encryption Clients\Management Agent\SeemaAdminUIApp.exe
    Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
    Report Id: 4bbec820-b5b9-4114-b41e-5759b6aa0388
    Faulting package full name:
    Faulting package-relative application ID:

    ------------------------------
    Best regards!

    Mark Housler
    Help Desk Manager
    GD NASSCO-Norfolk
    mhousler@nassconorfolk.com
    ------------------------------