ServiceDesk

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ServiceDesk 8.1

  • 1.  ServiceDesk 8.1

    Posted 11-24-2020 04:03 PM
    Edited by Jesus Eduardo Carbajal Ledezma 11-24-2020 04:45 PM
    Hello everyone,
    I am trying to install Symantec ServiceDesk Solution 8.1 on a Windows Server 2012 R2 Standard server with an off-box SQL Server 2012 database but it shows me an error that does not find the file "ServiceDesk_ToDelete.config", it is worth mentioning that the entire list of prerequisites it is fulfilled without problem, validate the path C: \ Program Files \ Altiris \ ServiceDesk \ Config and the file "ServiceDesk_ToDelete.config" does not appear.

    sd


    Could you help me know why this happens?

    Thank you and I look forward to your comments.

    Regards.


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    Industrial Solutions de México S.A. de C.V.
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  • 2.  RE: ServiceDesk 8.1

    Broadcom Employee
    Posted 11-25-2020 02:59 AM
    Edited by Igor Perevozchikov 11-25-2020 03:00 AM
    Please download attached "ServiceDesk_ToDelete.config" and put it "C:\Program Files\Altiris\ServiceDesk\Config\"
    Now open Symantec Installation Manager -> Repair installed products -> choose to "Reconfigure installed products" -> select service desk product

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    Software QA Engineer
    Broadcom Inc.
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  • 3.  RE: ServiceDesk 8.1

    Broadcom Employee
    Posted 11-25-2020 03:03 AM
      |   view attached
    Rename attached "ServiceDesk_ToDelete.log" to "ServiceDesk_ToDelete.config" and perform steps mentioned above

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    Software QA Engineer
    Broadcom Inc.
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    Attachment(s)

    log
    ServiceDesk_ToDelete.log   1 KB 1 version