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  • 1.  7.1 Knowledge base - difference between tags and keywords?

    Posted Jun 07, 2011 04:17 PM

    I have went through all the documentation that I can find and none of it explains the difference between them.  Has anyone figured this out yet?



  • 2.  RE: 7.1 Knowledge base - difference between tags and keywords?

    Posted Jun 07, 2011 04:56 PM

    Hi Nick,

    I have done some research and found that keywords should be a string of words that make sense (ie a title) and tags are just single words that are attached to a document that may not be contained in the keywords.....

    To be honest the you look to use keywords and tags is pretty much the same, it is all a search-able field.

    Hope this helps.

    Chris