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How to calculate SLA for tickets with in PBH

  • 1.  How to calculate SLA for tickets with in PBH

    Posted Oct 06, 2021 02:33 AM
    Hi Community,
    We have requirement where in We have to create a report for Resolution Time with in PBH(Primary business hours) for all my Incidents. So, We have tried to create a query using PdmSeconds unctions but I am getting '0' value for each Incident. Please suggest if any one tried this scenario.



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    Regards,

    Eshwar
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