IT Management Suite

  • 1.  Patches are downloaded to C:\windows\System32 folder....

    Posted Sep 06, 2011 01:53 AM

    Hi,

             We have patch management solution 7.0 and when staging the available bulletins, the packages are downloaded to C:\windows\System32 folder along with the location specified in Core services settings for Patch Management.Why patches are downlaoded to System32 folder?I am attaching the screen shot  of the downloaded patches location...

     

    Also once installed,we are unable to view software updates installed in the Software update tab of Altiris agent.When I checked in the KB,I found that the design is changed in that way to increase the agent performance.But can I find any other location such as log  to find which updates are installed at the agent side.We can do it from reports but some time that may not be that accurate for us because when we search for particuliar agent we could see that there is some compliance eventhough the update is installed.Is there any other way to look into the updates installed....

     

    Thanks in Advance...



  • 2.  RE: Patches are downloaded to C:\windows\System32 folder....

    Posted Sep 08, 2011 10:55 AM

    The files are going to be downloaded on the NS to the location you specify in Settings > Software > Patch Management > Core Settings.  By default this is <installation drive>:\Program Files\Altiris\Patch Management\Packages\Updates.  Has someone set this to the directory shown in your screenshot?

    You can find installed software updates at C:\Program Files\Altiris\Altiris Agent\Agents\PatchMgmtAgent in the file called InstallLog.csv.  This is generated by the Software Update plug-in and stored on the machine each machine as shown in the above agent directory.



  • 3.  RE: Patches are downloaded to C:\windows\System32 folder....

    Posted Sep 09, 2011 01:21 AM

    Hi Mclemson, 

              Thanks for your reply.....

    We have not changed the default directory path.It is as default only.But when software bulletins are staged, the bulletins are downloaded to the location in the Core Settings and also in the location specified in the Screen shot.

    Also to the second issue, installlog.csv is not available in the Altiris CMS 7.0.I have checked for that .CSV file in the agent patch management folder but it is not available.I could see that .CSV file in 7.1.

     

    Thanks in Advance.........



  • 4.  RE: Patches are downloaded to C:\windows\System32 folder....

    Posted Sep 09, 2011 11:07 AM

    InstallLog.csv is available in 7.1, maybe even in 7.0 SP5.

    Is this on the NS or on the clients where it's downloading to two locations?



  • 5.  RE: Patches are downloaded to C:\windows\System32 folder....

    Posted Sep 12, 2011 05:13 AM

    I could not see that installlog.csv in 7.0 SP5...

    The patches are downloaded in NS only ...