Failed to update configuration Error: The server is currently too busy to process the request (0x8004200C) ,Failed to send basic inventory Error: The server is currently too busy to process the request (0x8004200C)

[Muhammad Rofi]

 

hello all

please help me for this case, I do not understand the problem where it appears until the error notification appears, I hope there is a solution

error mesage: 

Failed to send basic inventory
Error: The server is currently too busy to process the request (0x8004200C)

Failed to update configuration
Error: The server is currently too busy to process the request (0x8004200C)

Thanks

 

Madrofie

 

[Igor Perevozchikov]

1. Please check logs on Notification Server, probably there will be exact message why it can't process nse files from agents (NSE Queue is full?)
2. Check Altiris Services and W3WP service as well
3. Open IIS Manager and check Web Site AppPool state.

[Muhammad Rofi]

I have checked the log notification server and I get an error as follows

What caused the error. and I saw the W3WP error notification, what should I do

I see in the task manger the file w3wp.exe runs quite large

does the problem cause the server is too busy to process the request (0x8004200C)

 

[Igor Perevozchikov]

Hi Muhammad Rofi!

1. Warning about 'The maximum number of client policy requests has been reached' == somehow all managed or lot of them in one time tries to get a policy but not all got them because of this warning message and on next attempt or another attempt they will receive own policy from Notification Server.

This should be resolved after sometime, or you can increase 'Policy Request' interval to more hours than you have now, in 'Targeted Agent Settings" policies

2. Warning about 'Queue was full' this is the reason why you can't send even basic inventory from managed client computer since because of this warning NS rejects and managed client went in backoff and will retry to send own basic inventory on next attempt.

This KB provides solution for such cases: https://support.symantec.com/us/en/article.tech228592.html

Other things:

• - How many managed client computers serves ITMS 8.1?
• - What version of ITMS 8.1 you have (Any Point Fix is also installed there?)
• - What hardware properties has ITMS 8.1  (CPU, RAM, HDD)?
• In "Task Manager" on ITMS 8.1 machine, please add also columns 'Commit Size', 'Handles', 'Threads' to see more detailly current resources usage by Altiris Services and W3WP)

Suspect that such behavior when queue became full and all computers in one time trying to get a policy from Notification Server, since NS server was offline sometime and then returned back online? (This behavior appeared recently or this happened always on customers ITMS 8.1?)

Thanks,

IP.