Application error 29004

[gc1983]

Hello,

I am a store manager of an independent Hallmark retail location.  We have 2 of their previous Fujitsu registers running on Windows XP.  These registers are no longer covered by Hallmark's tech support line or I would reach out to the company.  Unfortunately during a power outage they restarted and from what I can see, the backup server register had a Blue Screen of Death with the "Unmountable Boot Drive" error.  I am trying to run the POSX recovery cd that was provided with the systems in 2010.  When I get to the Ghost 8.2 screen, I get an error message "Output error file to the following locations A:\GHOSTERR.TXT" When I click ok to close that window I get the following: "Application error 29004.  Read sector failure, result=1, drive=0, sectors 19647236 to 19647300" with the link to http://service.symantec.com.  Clicking ok to exit that window prompts me to remove the recovery cd and restart the computer (which without the cd in the drive, results in the endless boot loop since the hard drive seems to be compromised).  Any suggestions would be much appreciated since I have no tech support for this matter. 

Thanks,

Sara

[ShawnOfTheFarm]

Next time you do a restore and then get the "A:\GHOSTERR.TXT"  screen you should be able to redirect that to a location that can be written to.   by default ghost was trying to write the error to the floppy drive.   If you have a floppy you can put it in and then ghost would write the error to the floppy drive.   More info is availabe in that error file than on the screen so would be useful but the core of that error is"

 

"Application error 29004.  Read sector failure, result=1, drive=0, sectors 19647236 to 19647300" 

 

So ghost is the applicaiton and the drive that is reporting sector errors is drive 0   (likely the internal hard drive)  so it is saying that the drive has bad sectors from 19647236 to 19647300  and then ghost stops running because the drive it is writing to is bad. 

 

Time for a new hard drive it sounds like.   I would be glad to look over the ghosterr.txt if you can get it posted.  

[gc1983]

Thank you for your help.  There is no floppy drive on this cash register.  I may be able to connect a USB if you think that would work.  Otherwise there is only a cd drive which the recovery disk is in.  I believe we do have some blank hard drives for these registers so it sounds like we need a local technician to install and try to run the recovery cd.  Thanks again.

[ShawnOfTheFarm]

I belive based on the portion of the error that you have captured on the screen that the error file will back that up with more details about the failing drive and sectors but won't change that the drive has likely failed and needs to be replaced.     If you did harvest the error file I would look at it but doesn't change the results of the likely failed hard drive.    Time for a onlocation visit with a replacement drive. 

Cheers