Output file error please help

[Migration User]

Can someone please help me with the attached error log?

I am getting this error

Attachment(s)

GHOSTERR.TXT   41 KB 1 version

[joel.iglesias]

Hey Shawnthedawn,

This behavior is caused by a failure during imaging.  Specifically the image is failing to deploy beyond about 60-ish percent based on your screenshot.  This can be caused by a corrupt image file, a corrupt partial image file if the image is split into smaller chunks such as 2gb sections, or 4gb sections.  This can also be caused by an inability to write to a certain portion of the disk of the target system, (possible damaged disk/bad sectors).  It can also be caused by an inability to read information from the source....ie server/usb/optical media (corruption, bad sectors, scratches on optical media, networking issues, etc.)  When the failure occurs, it prompts you to save the log file of the errors encountered to a drive letter, If the source of where you are executing ghost.exe from is not writeable, it will prompt you with the A:\ drive, basically saying "please save this file to a writeable location."  I would recomend plugging a usb drive into the system that was trying to image and then saving the log file to that USB drive so that you can plug it into a production system and read what happened. 

Note: if your system lacks usb controller drivers in WinPE it may not mount the drive.  In some cases, systems have legacy USB 2.0 ports as well as USB 3.0 ports and they often behave differently in WinPE.  Make sure to try plugging the USB into all usb ports to see if the drive gets mounted naturally, if the USB drive does not in any of the USB ports, you will have to add USB controller drivers to WinPE so that you can write to usb media.

Technically you could also temporarily save it to the RAMDISK (X:\ Drive) and view it with notepad, but if the system reboots out of WinPE the RAMDISK is volitile and you will lose the log.  

One trick I like to do to test for image corruption is to open the ghost image explorer, and attempt to open the image for viewing.  If the image does not just open and show you all the contents, that is... if it prompts you in any way to provide missing sections of the image or additional files, the image is corrupt and would need to be recaptured.

Ghost Image Explorer can be found in the following location:

\\%DSSERVER%\Ghost\GhostExp.exe
\\%DSSERVER%\Ghost\GhostExp64.exe

If this solves your issue, kindly mark this as a solution.  Thanks :)

 

[Edward Tippelt]

Based on the version of Ghost you are using, please provide more information about your hardware configuration as there were some hotfixes that were available after build 2266 which addressed certain issues.

In addition, Joel has assumed that you are using WinPE but can we confirm this absolutely, as your version of Ghost was also available to run from a DOS boot and this in itself could be the cause of your issues.

One other thing to bear in mind is the age of your hardware. DOS and old versions of WinPE do not natively recognise modern SATA chipsets or UEFI bioses, so you may need to both turn off UEFI and set the hard disk to legacy mode and not SATA mode.

[Migration User]

Hello,

 

I was able to save the error file to a USB and atatched it on the orginal post.  I am using a recovery disc to a windows 7 machine on a toshiba 500 gb HDD.

Attachment(s)

GHOSTERR_32.TXT   41 KB 1 version

[Edward Tippelt]

The error log is quite clear on the cause of the problem. There is a corruption in the file G:\1161psv104002.ghs as the cyclic redundancy check is reporting an error.

The first thing to try is to run CHKDSK /F on your G: drive in case there are issues with the drive itself which can be fixed.  If that does not work, and you do not have another copy of this file somewhere safe, then you are basically stuffed, as Ghost is not that clever at recovery when a backup file is corrupt.