Symantec PGP Encryption

  • 1.  PGP WDE 10.1.2 error, need SP2

    Posted Jul 19, 2011 01:25 PM

    Getting the "initializing loader" screen after encrypting HDD.  Have new Dell laptop, Vostro 3350, Win 7 Pro, 64-bit. 

    I don't have phone support, only upgrade assurance.  Am trying like crazy to get a link to the "10.1.2 SP2" patch that I have read fixes this issue.  I called support and they told me the only way to get the download is through "www.symantec.con/connect"  I don't see how this is going to get me the patch.

    I created a support case at http://customercare.symantec.com  and twice they gave me the link to get the "original" product and not the SP2 patch.  The third try with them, they said they had the issue resolved and to call tech support to get the download.  I had just got off the phone with a tech support person and that is when they refereed me to "www.symantec.con/connect".  They said I didn't have phone support so they could not help me.

    How do you go about getting this damn patch if you only have "upgrade assurance" and not phone support.  The product does not work without the patch, symantec's responsibility to fix but they are making difficult to get this patch.  I believe it should be available on my product download page where I downloaded the original product.

    If anyone can please help, I would GREATLY appreciate it.

    Thanks



  • 2.  RE: PGP WDE 10.1.2 error, need SP2

    Posted Jul 19, 2011 02:09 PM

    This PDF may be more informative and helpful.



  • 3.  RE: PGP WDE 10.1.2 error, need SP2

    Posted Jul 19, 2011 02:54 PM

    Thank you for that pdf file.  I amened my original support request and am asking them to add SP2 to my account.  I will keep you updates as to whether or not this is successful.

    Thanks again.



  • 4.  RE: PGP WDE 10.1.2 error, need SP2

    Posted Jul 20, 2011 05:46 PM

    Looking forward to hear the result of this for you, and hoping it takes care of the problem.



  • 5.  RE: PGP WDE 10.1.2 error, need SP2

    Posted Jul 28, 2011 04:47 PM

    Hi Kevin,

    I'm having the exact same problem you described (including my frustrating experience with Symantec).  Can you let me know if downloading SP2 fixed the problem?  Also, how do I run the update if my laptop is stuck at that same screen (Initializing loader)?

    Thanks!



  • 6.  RE: PGP WDE 10.1.2 error, need SP2

    Posted Jul 28, 2011 04:48 PM

    Hi Tom,

    How do I install the update if my laptop won't boot past the 'initializing loader' screen?  Thanks!



  • 7.  RE: PGP WDE 10.1.2 error, need SP2

    Posted Jul 28, 2011 04:51 PM

    Hi Tom,

    How do I install the sp2 udpate if my laptop won't boot past the 'initializing loader' screen?

    thanks (sorry if i posted this twice but it wasn't showing up in my account activity so i didn't know if it went through)



  • 8.  RE: PGP WDE 10.1.2 error, need SP2

    Posted Jul 28, 2011 05:34 PM

    This Knowledge Base Article discusses the process.