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FlexResponse Action Failed [Email Quarantine Connect Approve Action] failed with message: java.net.SocketException: Software caused connection abort: recv failed

  • 1.  FlexResponse Action Failed [Email Quarantine Connect Approve Action] failed with message: java.net.SocketException: Software caused connection abort: recv failed

    Posted Aug 13, 2020 03:58 AM
    Hello,
    I am trying to configure Symantec DLP 15.5 Email Quarantine Connect FlexResponse Implementation but I get the error "FlexResponse Action Failed [Email Quarantine Connect Approve Action] failed with message: java.net.SocketException: Software caused connection abort: recv failed"


    can you help me how to fix it

    logs \ tomcat as below ;

    11 Ağu 2020 01:19:22,396- Thread: 309 SEVERE [com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectPlugin] java.net.SocketException: Software caused connection abort: recv failed
    Cause:
    com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectException: java.net.SocketException: Software caused connection abort: recv failedcom.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectException: java.net.SocketException: Software caused connection abort: recv failed
    at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailWsRemediationSession.wsConnect(EmailWsRemediationSession.java:267)
    at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailWsRemediationSession.createConnection(EmailWsRemediationSession.java:196)
    at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailWsRemediationSession.submit(EmailWsRemediationSession.java:142)
    at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectRemediator.invokeWebService(EmailQuarantineConnectRemediator.java:39)
    at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectAction.execute(EmailQuarantineConnectAction.java:49)
    at com.vontu.incidentresponse.action.invoker.ActionInvoker.invokeActionAndPersistResults(ActionInvoker.java:313)
    at com.vontu.incidentresponse.action.invoker.ActionInvoker.invokeActionAndPersistResults(ActionInvoker.java:297)
    at com.vontu.incidentresponse.action.invoker.ActionInvoker.run(ActionInvoker.java:171)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at java.lang.Thread.run(Thread.java:748)

    11 Ağu 2020 01:19:22,396- Thread: 309 SEVERE [com.vontu.incidentresponse.action.invoker.ActionInvoker] (RESPONSE_ACTION.12) FlexResponse Action [Email Quarantine Connect Approve Action] failed with message: java.net.SocketException: Software caused connection abort: recv failed.
    11 Ağu 2020 01:38:35,644- Thread: 117 INFO [com.vontu.manager] [REPORT_EDIT] user: Administrator;
    11 Ağu 2020 01:38:37,159- Thread: 113 INFO [com.vontu.manager] [REPORT_EDIT] user: Administrator;
    11 Ağu 2020 01:38:37,222- Thread: 136 SEVERE [com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectPlugin] java.net.SocketException: Software caused connection abort: recv failed
    Cause:
    com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectException: java.net.SocketException: Software caused connection abort: recv failedcom.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectException: java.net.SocketException: Software caused connection abort: recv failed
    at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailWsRemediationSession.wsConnect(EmailWsRemediationSession.java:267)
    at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailWsRemediationSession.createConnection(EmailWsRemediationSession.java:196)
    at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailWsRemediationSession.submit(EmailWsRemediationSession.java:142)
    at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectRemediator.invokeWebService(EmailQuarantineConnectRemediator.java:39)
    at com.symantec.dlpx.flexresponse.emailquarantineconnect.EmailQuarantineConnectAction.execute(EmailQuarantineConnectAction.java:49)
    at com.vontu.incidentresponse.action.invoker.ActionInvoker.invokeActionAndPersistResults(ActionInvoker.java:313)
    at com.vontu.incidentresponse.action.invoker.ActionInvoker.invokeActionAndPersistResults(ActionInvoker.java:297)
    at com.vontu.incidentresponse.action.invoker.ActionInvoker.run(ActionInvoker.java:171)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1149)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:624)
    at java.lang.Thread.run(Thread.java:748)

    11 Ağu 2020 01:38:37,222- Thread: 136 SEVERE [com.vontu.incidentresponse.action.invoker.ActionInvoker] (RESPONSE_ACTION.12) FlexResponse Action [Email Quarantine Connect Approve Action] failed with message: java.net.SocketException: Software caused connection abort: recv failed


  • 2.  RE: FlexResponse Action Failed [Email Quarantine Connect Approve Action] failed with message: java.net.SocketException: Software caused connection abort: recv failed

    Posted Aug 13, 2020 07:31 PM
    Good morning, if your quarantine is triggered on the messaging gateway it could be an error in the expired certificate.
    Original Message


  • 3.  RE: FlexResponse Action Failed [Email Quarantine Connect Approve Action] failed with message: java.net.SocketException: Software caused connection abort: recv failed

    Posted Aug 18, 2020 01:07 PM
    hello paulo,

    Certificate not expired.
    When I look at the logs, it seems to have verified the certificate.

    Thank you..
    Original Message