Video is not playing with proxy

[Ramkumar P]

Hi Team,

User couldnt play video with proxy. When they bypass the proxy they can play the video.

Url: tableau.com.

Proxy version: 6.5.5.7

 

I tried to disable the protocol detection for the domain but no luck.

<proxy>
url.domain=tableau.com detect_protocol(no) authenticate(no) allow

 

While i disable the protocol detection based on the client IP its working fine.

<proxy>

client.address=10.160.XX.XX detect_protocol(no) authenticate(no) allow.

 

I have taken policy trace and pocket capture. While anlazing the policy trace we found that some other url's are present. So i tried to disable protocol detection all the url's which is in the policy trace but still no luck.(i have added one by one and checked )

 

<proxy>
url.domain=tableau.com detect_protocol(no) authenticate(no) allow
url.domain=dlx.addthis.com detect_protocol(no) authenticate(no) allow
url.domain=lytics.io detect_protocol(no) authenticate(no) allow
url.domain=tags.bluekai.com detect_protocol(no) authenticate(no) allow
url.domain=idsync.rlcdn.com detect_protocol(no) authenticate(no) allow
url.domain=p.po.st detect_protocol(no) authenticate(no) allow

 

Please suggest how to proceed further.

 

Thanks,

Ram.

[Ramkumar P]

Hi Team,

Any luck on this.

-Ram

[Ramkumar P]

Hi Team,

 

In the PCAP we observed that the below url has been denied by proxy. which might support video.

url: players.brightcove.net.

After allowing this url we are getting some error which is related to this brightcove.net.

We dont have any clue, why its getting blocked. Can someone suggest us to resolve this issue.

"brightcove-embed--5067840291001"

Thanks,

Ram.

[Migration User]

Hi Ram,

 

                  There could be lot of domains involved in the playing of video. You may want to use the inbuilt developer-tools of browsers (I prefer the one in Google Chrome) to see the requests which are getting blocked or not getting through. The domains you have allowed so far might not be including the OCS where the video file is stored (most probably a CDN site).

[Ramkumar P]

Hi Aravind,

Thank you for the update.

I have checked the developer tools i couldnt find any error or block. We got two types of error while accesing this sites.

I have captured those screenshots in FF and Chrome.

We have captured pcap and policy trace, in that policy trace i observed that the site ocsp.godaddy.com has been blocked(403 code).

 

I have shared you the PCAP, browser error and policy trace via personel chat. 

Please advise if any url need to add to proceed further.

 

Thanks,

Ram.

[Ramkumar P]

Hi Team,

 

One more url also getting blocked. After allowing this url the issue got resolved.

 

players.brightcove.net

secure.brightcove.com

 

Thanks,

Ram