Proxy SG - Webex Audio is not working - Need solution

[Suresh_Kumar_B]

​Hi There,

We have proxy SG appliance in our premises and we configured webex urls to allow through proxy. But we have audio symbol is not working and not able to join audio call. Please suggest solution on this.

We followed the below link

https://knowledge.broadcom.com/external/article?legacyId=TECH253423

[Aboonaim Golandaz]

Hi Suresh,

Can you share me policy trace file to check if something is getting denied ?

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Aboonaim Golandaz
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[Suresh_Kumar_B]

Hi Aboonain,

Can you please brief me how cisco webex with audio meeting can be allowed through Proxy SG. As audio meeting uses port-9000, believe this will not be intercept through proxy.

regards,
Suresh.

[Sakkarin Pichetskul]

Hello,

Connection from clients using Explicit or transparent?
I think maybe you should check your configuration was enable detect protocol or not?

I agree with Aboonaim for you should share trace policy for help your issue.

BR
Sakkarin Pichetskul


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System Engineer
nForce Secure Co.,Ltd. [Thailand]
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[Suresh_Kumar_B]

Hi, Proxy deployed in explicit mode only, Proxy SG doesn't not supporting UDP-9000 Port, do we have any other alternate solution to fix this issue.

[Sakkarin Pichetskul]

Hi Suresh,

I ever implement policy about Webex.

pls. recheck your Webex server domain is webex.com or not because some case in thailand, Webex service can provide to partner create Webex session with partner domain. You should bypass that domain in policy and do not detect protocol.

BR
Sakkarin Pichetskul

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System Engineer
nForce Secure Co.,Ltd. [Thailand]
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[Suresh_Kumar_B]

Hi there,

Webex audio is working through browser, when we intiate from Webex meeting application its not working. Any workaround or solution for this.