CAS error logs

[Maher Shaban]

Hello Gents,

I found two errors in CAS logs.

kaspersky[27241]: ERROR    : Kaspersky ThreadHandler: failed to check url 2147942487(0x80070057)
kaspersky[27241]: ERROR    : Kaspersky ThreadHandler: failed: 0x80070057(-2147024809)

avservice[8837]: SyslogEndpoint::Log: No thread to service messages

does anyone knows about these errors and the reason why do I receive them.

thanks in advance.

 

[Migration User]

Hi Maher,

 

             What is the CAS-OS version ? There was an error similar to this before and was fixed in 1.3.5.1.

[Maher Shaban]

Hi Aravind,

I'm on OS 2.2.1.1

 

[Migration User]

Hi Maher,

 

               Thank you confirming. Since the version is latest, I will recommend to raise a case with TAC (if not done already) to check this.

[Maher Shaban]

I already raised a case and I'm waiting for a response.

Thank you aravind.

[Alberto Diez]

I have the some issue on OS 2.2.1.1,

"""kaspersky[10814]: ERROR    : Kaspersky ThreadHandler: failed: 0x80070057(-2147024809)"""

what was the response of the tac?

 

 

 

[Maher Shaban]

Hi Alberto,

support response is below, which is not convincing to me at least. but this log showed up when I enabled URL scanning option. 

Those are non-critical status check standard event log, it's usually come along with raid status check and audit logger events.

Cheers,

[Alberto Diez]

Thanks so much Maher! :)