Guys , what is happening with Symantec ??? where are the updates . Last available update was the 7th of 11th ?????
Original Message:
Sent: 11/9/2020 2:35:00 AM
From: SHHSU
Subject: RE: How to download latest Symantec Endpoint Protection?
Hi,
Firstly, thanks to your reply. I am sorry that I didn't reply this topic as early.
Eventually I raised several help tickets from the site, describe my customer ID, my issue and procedures I ever tried.
After few days, when I logon again, I noticed web UI showed some words "Upgrade Account" that I didn't see in my previous session.
I clicked "Upgrade Account" and fill necessary information then sent upgrade account request.
After one day, I logon the site again and I watched there was a new link called "MY TOOLS" appears on web UI. That's the link that one week before the service lady asked me to find but nothing appears then.
I click "MY TOOLS" then "Product Information". This time I could find the SEP product I was allowed to download.
That's the whole procedure and time I spent. I would say, the service line +886 277 047 799 I called didn't help at all. I explained my situation but the lady couldn't understand, she just repeated same thing. And I couldn't deliver my screen capture to her for advanced assistance.
That's really BAD customer experience!!!
Original Message:
Sent: 09-22-2020 03:57 PM
From: Ricardo Stella
Subject: How to download latest Symantec Endpoint Protection?
I had this same issue recently.
I solved it via chat - supplied them the site ID, verified the serials and they added it my account. After that, I was able to download software.
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Rider University
Original Message:
Sent: 09-21-2020 04:49 AM
From: Unknown User
Subject: How to download latest Symantec Endpoint Protection?
Hi,
I renewed Symantec Endpoint Protection with Broadcom with local agency on May. I have valid Enterprise site ID/Support ID and Contract number.
I need to download and verify latest Symantec Endpoint Protection. If PoC tests are passed, then I will deploy it.
After I logon Broadcom support portal successfully, I can't find download link on "Product Download" page in "Symantec Enterprise Security" Section on Broadcom support portal. There is only one word "ATTENTION" in red. Same to "My Entitlement" page.
I have called to relevant service call in my region but the Indian lady couldn't help me. I even created two support cases# 32234283 & 32237414 but no response yet ( Perhaps I am too hurry!)
Please kindly advise me where and how to get latest Symantec Endpoint Protection download link on new Broadcom site. I have been struggling this task for several days.
Many thanks in advance!!