Hello Team,
This issue occurring at irregular intervals not continuous.
We have Symantec DCS UMC integrated with LDAP and AD users added with required roles. When we try to login to UMC using AD user account getting failed.
UMC log shows the below error
2020-11-25 09:12:02 ERROR AdAuthenticationServices:69 - .....USER LOGIN FAILURE : Domainalias\userXYZ Exception=error="access_denied", error_description="Access token denied."
2020-11-25 09:12:02 INFO WebSocketController:43 - Websocket token received: MGIyNzVlOWItZmM4NS00M2E2LTk2YjktYzQxYjcyNDY5ODE1
2020-11-25 09:12:02 INFO WebSocketController:106 - Websocket token decode: 0b275e9b-fc85-43a6-96b9-c41b72469815
2020-11-25 09:12:03 INFO WebSocketController:115 - Either token not valid or session expired for userXYZ@intra.domain.com
Checked with AD admin and he says he there is no hit from this particular user at the time of login failure.
After few minutes tried to login with the same user and logged in successfully. Verified the UMC log and this time it received different token and says token is valid.
2020-11-25 09:21:40 INFO AdAuthenticationServices:66 - .....USER LOGGED IN : userXYZ@intra.domain.com
2020-11-25 09:21:40 INFO WebSocketController:43 - Websocket token received: ZDMzMDg0NzktYTJiYy00ZTJiLWIzZjItZWNjZDAzZTJmZGU0
2020-11-25 09:21:40 INFO WebSocketController:106 - Websocket token decode: d3308479-a2bc-4e2b-b3f2-eccd03e2fde4
2020-11-25 09:21:48 INFO WebSocketController:111 - Token received is valid: d3308479-a2bc-4e2b-b3f2-eccd03e2fde4
Can some explain how does this token based authentication works in DCS UMC and what could be the reason for this intermittent login failure
Many thanks