Broadcom Customer Care

Support Online - Case Management 

09-19-2019 12:19 PM

 Before you can open or view a support case using Broadcom Support Online, you will need to register using and have access to a valid Support Site ID. Processing may take up to 48 hours if access requires approvals to the company's Site for which you are requesting access. To avoid delays and expedite processing it is strongly recommended to register using your corporate email domain. If registering to a company site that is not your own, please provide name and contact person at company that can provide approval for your access. Once registered you can begin using your Support Online account.

  1.  

    1. Go to Broadcom Support portal You will see the following page, click on Sign In and log into Broadcom support portal

    2. Once you are logged in, choose your division to create a case.

    3. Click on Case management:

     

    Once you click on Case management,  you will see the following options available on the Home page of the Case Management System screen.

    1. To create a new case, click on “Create Case”

      

    1. Select the product (It will show the list of products associated to your linked Support Site IDs), fill all the required fields and click on submit.

     

    1. Once you have created the case you want to view or update, click on the case number to open it:

  1. After clicking on case number, you will now see the following screen with various options. You can click on it, to attach a file, raise a concern, send a comment or close the case.

 

 

Note: Emails sent to and from the engineer will no longer make a comment in the case

If you need help with any assistance, please contact a Broadcom Customer Care Representative by opening a ticket online, or by calling your local contact number.

Call a Customer Care Representative: Broadcom Contact

Open a Customer Care ticket: Customer Care Request Form


#casemanagement
#casupportonline(cso)portal
#createnewcase

Statistics
1 Favorited
175 Views
1 Files
0 Shares
13 Downloads
Attachment(s)
docx file
Case Management.docx   1.00MB   1 version
Uploaded - 09-19-2019

Tags and Keywords

Related Entries and Links

No Related Resource entered.