CA Customer Care

Support Portal - Registering for Additional Site Access 

09-20-2019 02:58 PM

In addition to registering for a new account and supplying your site ID, you also need to complete a Site
Access Request. This information helps us verify that you have permission to access downloads and case
management. Follow these steps:

1. Log into

2. Click on My Account, Site Access Request.

3. Complete the form and submit your request.

After you submit the form, the site request routes to the site’s user administrator or the Customer Care team
for review and processing. Please allow up to 24 hours for processing. For a faster turnaround, please verify
that the Site ID is valid.

If you need any assistance, contact the CA Customer Care Team by submitting a question on the Customer
Care Web Form or by calling at 1800-225-5224. Go to for numbers outside North America.

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