Broadcom Customer Care

Support Portal - Registering for Additional Site Access 

09-20-2019 02:58 PM

Adding a site id to your profile will allow you to access Case Management, Download Management, KB articles, etc. on the Broadcom Support Portal. This article will guide will show you how to get Site ID access for a newly registered user and how to get additional Site ID access.


Newly Registered User first-time Site ID access:

If you are a new user and adding the Site ID for the first time to your profile and do not already have a Site ID, please follow these steps to request for Support Site ID access on Broadcom Support Portal: 

1. Login to the Broadcom Portal: https://support.broadcom.com/user/

2. Once logged in, Please select the division :




3. Click on Case Management or Upgrade Account to add the Support Site ID.




4. Please fill in all the required information 
Note: If you do not know your Site ID, Please contact Broadcom Customer Care 



Once the site request for Site ID access is submitted, You will get the following message:



The request will either route to the Site ID User Administrator or to Customer Care if the Site ID does not have an active administrator. Site Access requests being reviewed by Customer Care are processed within 24 hours or sooner.



Getting Additional Site ID Access:

If you are an existing user that already has a Site ID and wants to add an additional Support Site ID to your profile on Broadcom Support Portal, please follow these steps:

1. Login to the Broadcom Portal: https://support.broadcom.com/user/

2. Once logged in, Please select the division :

3. Click on "My tools" then "Site access request":

4. Fill all the necessary information and place your Site ID.

Once the site request for Site ID access is submitted, the request will either route to the Site ID User Administrator or to Customer Care if the Site ID does not have an active administrator. Site Access requests being reviewed by Customer Care are processed within 24 hours or sooner.


How to get your Site ID?

The Site ID is located in the Electronic Software Delivery (ESD) Email from Broadcom Software Delivery at the close of your contract or contract renewal and sent to the "Technical Contact" on the contract.The ESD email contains your enterprise site id, contract number and other information you may need in order to register and download your products.

 

If you need help with any of these steps, please contact Broadcom Customer Care Team by submitting your request using Customer Care Web Form.

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