Products
Applications
Support
Company
How To Buy
Skip to main content (Press Enter).
Sign in
Skip auxiliary navigation (Press Enter).
Register
Skip main navigation (Press Enter).
Toggle navigation
Search Options
Home
Communities
All Communities
Enterprise Software
Mainframe Software
Symantec Enterprise
Blogs
All Blogs
Enterprise Software
Mainframe Software
Symantec Enterprise
Events
All Events
Enterprise Software
Mainframe Software
Symantec Enterprise
VMware
Water Cooler
Groups
Enterprise Software
Mainframe Software
Symantec Enterprise
Broadcom Customer Care
View Only
Community Home
Discussions
Library
Events
Members
Back to Library
Partner Portal - Changing Existing Quotes (Applicable to Distributors Only)
0
Recommend
Jan 15, 2020 04:48 AM
Heena Tabassum
Is it possible to EDIT an existing quote on eStore e.g. reducing user number and/or removing a line like a product that the customer doesn’t want to order anymore and such?
Response:
Users can edit the sold to and ship to email address but, no other edits allowed. Any changes to the quote must be requested via the Google Support form, select renewal support type.
Are we able to do any amendments in a quote already in eStore? Change of qty, dates or reseller? Or do we need to create a ticket in Google form?
Response:
No, please amend via Google request form.
Can we request an order correction?
Response:
Yes, through the Google forms.
With the chat tool being retired is the only point of contact the Google form method? What’s the SLA with the Google form? We receive renewal quote requests where the reseller does not provide serial numbers, for example, how do we submit renewal quote requests without full info?
Response:
Once you have the renewal quote from Broadcom and it’s available in eStore, you can see the Serial Number. The more information you have about the quote and provide in the Google Form, this will enable the support team to respond timely.
What will happen with POs that are open?
Response:
PO’s that have not been booked will require a matching quote in order to be submitted for processing. Any PO’s previously submitted to Symantec but not booked must be re-issued.
Is the Reseller name required?
Response:
Reseller name is highly recommended but is not required.
If we had a quote in SymOrder, that we cannot locate, and it seems to be canceled, what should we do?
Response:
Anything canceled would need to be re-entered into eStore. Please contact the SRC.
What if a user needs access to an ERP account that is not on his/her profile; would the request go through the Google form?
Response:
Yes, this would go through the Google Form.
How should we search for old quotes?
Response:
Old quotes were not brought over. If you do not have a copy you would submit under new quote request.
Statistics
0 Favorited
7 Views
1 Files
0 Shares
1 Downloads
Attachment(s)
FAQ All Partners.pdf
297 KB
1 version
Uploaded - Jan 15, 2020
Download
Download Document
Please accept the terms of the copyright associated with this attachment before downloading it. Click the link below to read the terms.
Accept
Related Entries and Links
No Related Resource entered.
Copyright 2019. All rights reserved.
Powered by Higher Logic