CA Customer Care

Support Online - How to create Product Notifications and Alerts 

09-12-2019 07:24 AM

Introduction: If you would like to receive product notifications for things like: new product releases, patches, or critical alerts, follow the steps below to get started.

  • Log in to support.broadcom.com




  • Once you are logged in, choose the Divison.



  • Click on "My Tools" and select "Subscriptions" as shown in the picture below:



  • A new screen below will appear, scroll down the list and select the products that you would like to receive notification or select the top box under each area to receive notifications for all of your entitled products and click on “Submit”.



  • Critical Alert: Defined as a high impact and/or pervasive software problem that has been determined to be critical to the operation of the product, or major impact to the customer's environment, or may negatively impact a large number of customers.
  • Advisory: Defined as a moderate or low impact and/or non-pervasive software problem that has been determined to affect the operation of the product in one or more of our customer's environments.

  • Product Update: Defined as informing customers of product news.

If you need any immediate assistance, please contact our CA Customer Team on 1800-225-5224 or if calling from outside North America, visit ca.com/phone for regional contact numbers or report these issues using Customer Care Request Form


#productnotification
#alerts
#casupportonline

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Comments

11-25-2019 11:05 AM

Hi Peter, 


Is it? Let me check with our Product team regarding your concern. Could you please help me with the product names and your email address?

Regards, 
Heena

11-25-2019 07:35 AM

I know that and have following since 04/2019:

BUT I'm not notified

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