Broadcom Customer Care

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Getting Started With CA 

Jun 14, 2018 12:09 PM

Our Goal = Your Success

Welcome to CA Technologies, a Broadcom Company, where our goal is your success. To help get you started as a new customer, this New Customer Guide will step you through registered with our various websites, provide detailed step-by-step instructions for completing common support and product downloads, and introduce you to the many ways you can get help from experts.


To get started, you should Register for Access.





1: Register for Access


By becoming a registered user, you'll get convenient access to CA Technologies Websites & Resources like product information, support, education, CA Communities, the CA Partner Portal and You'll use your new login credentials to download your product(s), register for training, open support tickets, and engage with fellow customers in the community. 


Visit to register today!


Note: Each team member should register at with your company email address and Enterprise Site ID. (Note: Providing a non-corporate email domain will cause delays and possibly result in the denial of your registration.) Your Enterprise Site ID can be obtained from your site administrator or from a CA Customer Care Representative at 800-225-5224. Go to phone for numbers outside North America.










2: Access Product and Support



Download Your Product

Create & Manage Support Cases

Turn on Product Notifications

Download full products or patches directly from CA Support.

Read: How to Download Your Product 

Watch:How to Download Your Product


Need help? Open a support case.

Read: How to Open a Support Case 


Watch:How to Open a Support Case  


Check the status of your support case(s). 

Read: How to Check the Status of a Case 

Watch:How to Check the Status of a Case


Case Severity & Escalation 

Chat Support 

Customer Care 

Visit Case Management

Be the first to know when the status changes for any of the CA products you own or use. 

Read:How to Turn on Product Notifications


Update Notifications








3: Get Help From the Experts



Join Communities

Read Documentation

Get Education

CA Communities is the place where customers have 24/7 access to collaborate on CA products. Customers, partners, and CA employees come to these communities to get answers, submit ideas, share best practices, view product tips, attend webcasts and more. 


As a registered user, you will have access to comment, vote on product ideation and more.


Learn Connect and Share with CA Communities 

Find Your Product Community 

Community User Guide 

The Joy Of Communities 

Looking for guides on installing, implementing, administering, reporting, and more? Heres the spot.


Find CA Technologies Product Documentation 

Product Information

Product Roadmaps

More than 25,000 courses a year. Taught by award-winning instructors who average more than 20 years of experience and boast a 94% satisfaction rating.


This is the place to learn. Now is the time to start.

Get Free Training

Exploring Learning Paths

Upcoming CA Education Courses

CA Education Youtube



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