Broadcom Customer Care

CA Support System Transition Notice 

05-24-2019 09:07 AM

On June 3, Broadcom will complete a major milestone as part of the acquisition of CA Technologies from November 5, 2018, when the organization rolls out new systems to support the company, our customers, and partners. 

As we embark on this transition, we are committed to deliver the highest level of support and services to you. And while system updates/changes are part of normal business operations, our goal is to make this a smooth transition.

Transition Highlights

As we approach the integration of our Support, Customer Care, Education, and Communities functions into Broadcom, we want to share key dates and events in advance to make the transition as smooth as possible for you.

There is only one action needed at this time: Complete any open, in-process education courses by Friday, May 31.

 

DateWhat's Changing
May 24CA Communities will become read only
May 31

New regional direct-dial support numbers (except for North America

ca.com/phone

May 31, 9:00 PM ETCA Support portal becomes unavailable. 
Contact us by Phone!
Prior to June 1Active & Validated User ID’s migrated (Non-active users or un-validated ID’s will require new registration)
June 1, 12:00 PM ET

Broadcom Support portal availability resumes. 

casupport.broadcom.com

June 1 or afterFirst-time user log-in password reset (SSO password criteria may require new password creation)
June 1 or afterca.com URLs / links forward to Broadcom URLs / links
June 3Transcript migration for Education courses completed by May 31
June 3CA Communities go offline
June 6CA Communities come back online as part of community.broadcom.com

 

As part of the transition, Broadcom will migrate all open Support cases, Communities content, completed Education transcripts, Verified User IDs, etc. to our new systems. We will provide you further details for each of these areas as we get closer and will be available during the upcoming system downtime via phone for any possible issues that may arise.

Have a Question?

For up to date transition information, please visit support.ca.com. You can always find us, 24 hours a day, 7 days a week, here:

  •      North America, +1-800-225-5224
  •      For other countries, visit ca.com/phone

We encourage you to share this with others in your organization to ensure the smoothest transition.

 

 

 

 

Statistics
0 Favorited
57 Views
0 Files
0 Shares
0 Downloads

Tags and Keywords

Related Entries and Links

No Related Resource entered.